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For Companies At a Glance
- Tasks: Deliver exceptional customer service to Spanish and UK clients via various communication channels.
- Company: Dynamic client in Peterborough with a multicultural support team.
- Benefits: Competitive salary, remote work options, and training programmes.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Fluent in Spanish and English, with previous customer service experience.
- Other info: Opportunities for growth and advancement in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Our client based in Peterborough are now seeking a bilingual Customer Support Representative (Spanish/English) to join their dynamic support team. The ideal candidate will be responsible for delivering exceptional customer service to Spanish and UK speaking clients, ensuring a seamless and positive customer experience across all communication channels.
Responsibilities
- Provide prompt, friendly, and professional support to UK and Spanish clients, speaking customers via phone, email, chat, or social media
- Troubleshoot product or service issues, guiding customers through solutions efficiently
- Translate and localize customer communications and documentation as needed
- Escalate complex issues to the appropriate internal teams and follow up to ensure resolution
- Maintain accurate records of customer interactions and actions taken in CRM systems
- Collaborate with team members to improve processes and customer satisfaction
- Represent the company\\\’s values and commitment to excellent service in every interaction
Requirements
- Fluent in both Spanish and English (written and spoken)
- Previous experience in customer service, support, or administration
- Strong communication and interpersonal skills
- Proficiency in using customer support software (e.g., Zendesk, Salesforce, Freshdesk) and general computer literacy
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Empathetic, patient, and solution-oriented mindset
What We Offer
- Competitive salary and benefits package
- Remote work opportunities (if applicable)
- Supportive, multicultural work environment
- Training and development programs
- Opportunities for growth and advancement within the company
Privacy and Data
If you feel that the Spanish Customer Support role is for you then please do apply.
By applying for this Spanish speaking Customer Support role, you are agreeing to your CV being held on our database, stored confidentially and securely.
Your CV details will be used and kept only to provide recruitment services from us.
We will only send your details to clients once discussed with you and your data will not be shared with any other third party.
You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.
We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.
Exact Sourcing is an equal opportunities employer
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Spanish Speaking Customer Support employer: Exact Sourcing Limited
Contact Detail:
Exact Sourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Support
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at the company. A personal connection can really help you stand out in a sea of applicants.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a friend or in front of a mirror. Focus on showcasing your bilingual skills and customer service experience – it’s all about making that great first impression!
✨Tip Number 3
Be proactive! If you see a role that fits, don’t just wait for them to contact you. Follow up after applying to express your enthusiasm. It shows you’re genuinely interested and can set you apart from others.
✨Tip Number 4
Don’t forget to leverage our website! We’ve got loads of resources and tips to help you nail that interview. Plus, applying through us means you’ll be in the loop for future opportunities too!
We think you need these skills to ace Spanish Speaking Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills and customer service experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Spanish Speaking Customer Support role. Share specific examples of how you've provided exceptional service in the past.
Show Off Your Communication Skills: Since this role involves interacting with clients in both Spanish and English, make sure your written application reflects your language proficiency. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Exact Sourcing Limited
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Spanish and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Plus, it shows genuine interest, which is always a plus!
✨Prepare for Common Customer Scenarios
Think about typical customer service challenges you might face in this role. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with Support Software
If you have experience with customer support software like Zendesk or Salesforce, be ready to discuss it. If not, take some time to learn the basics. Showing that you’re tech-savvy can really set you apart from other candidates.