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For Companies At a Glance
- Tasks: Manage customer inquiries, process orders, and support the sales team.
- Company: Join a growing team focused on exceptional customer service near Cambridge.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Be part of a dynamic environment where your contributions directly impact customer satisfaction.
- Qualifications: 2 years of experience in sales or customer service; proficiency in SAP and Salesforce required.
- Other info: Exact Sourcing values diversity and is an equal opportunities employer.
We are seeking a dynamic and customer-focused Sales and Service Administrator with experience in SAP and Salesforce to join our client’s growing team. In this role, you will be responsible for managing customer inquiries, processing orders, and supporting the sales team in delivering exceptional service to our clients. You will utilize SAP and Salesforce to manage customer accounts, track sales activities, and ensure the seamless execution of business processes. This will be a hybrid position working 3 days in the office near Cambridge and 2 days at home.
As the Sales and Service Administrator you will be:
- Dealing with the customer directly when receiving and processing incoming sales orders, enquiries and delivery problems etc.
- Processing any returns and account inquiries.
- Liaising with Accounts Receivable to ensure payments were allocated correctly (especially for prepayments).
- Liaising with customers with regard to late invoice payment.
- Passing customer feedback onto the product and sales teams to improve customer service experience.
- Escalating service issues to the appropriate product or sales manager in a timely manner.
- Investigating customer complaints.
- Communicating and arranging deliveries from warehouse as necessary.
As the Sales and Service Administrator you will have:
- Minimum of 2 years of experience in sales, customer service, or related field.
- Strong experience with SAP and Salesforce; proficiency in using these systems to track orders, customer interactions, and sales data.
- Proven ability to manage multiple priorities and tasks in a fast-paced environment.
- Strong communication and interpersonal skills.
- Problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently as well as part of a team.
- Strong organizational skills with the ability to manage competing priorities.
If you feel that the Sales and Service Administrator role is for you then please do apply.
Exact Sourcing is an equal opportunities employer.
Sales and Service Administrator employer: Exact Sourcing Limited
Contact Detail:
Exact Sourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Administrator
✨Tip Number 1
Familiarise yourself with SAP and Salesforce before your interview. Being able to discuss specific features or functionalities you've used in these systems can demonstrate your expertise and make you stand out.
✨Tip Number 2
Prepare examples of how you've handled customer inquiries or complaints in the past. Highlighting your problem-solving skills and ability to manage multiple priorities will show that you're a great fit for the fast-paced environment.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings and customer service philosophy will allow you to tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Practice your communication skills, as strong interpersonal abilities are crucial for this role. Consider role-playing common customer scenarios with a friend to build confidence in your responses.
We think you need these skills to ace Sales and Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP and Salesforce, as well as your customer service skills. Use specific examples to demonstrate how you've managed customer inquiries and processed orders in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales and Service Administrator position. Mention your relevant experience and how you can contribute to the team’s success. Be sure to address the key responsibilities mentioned in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication, problem-solving abilities, and proficiency in Microsoft Office Suite. These skills are crucial for managing multiple priorities in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Exact Sourcing Limited
✨Showcase Your SAP and Salesforce Skills
Make sure to highlight your experience with SAP and Salesforce during the interview. Be prepared to discuss specific examples of how you've used these systems to manage customer accounts and track sales activities.
✨Demonstrate Customer Service Excellence
Since the role is customer-focused, share examples of how you've successfully handled customer inquiries and resolved issues in the past. This will show your potential employer that you can deliver exceptional service.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've had to investigate customer complaints or escalate service issues, and be ready to explain your thought process and outcomes.
✨Emphasise Your Organisational Skills
The job requires managing multiple priorities, so be prepared to discuss how you stay organised in a fast-paced environment. Share tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
