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- Tasks: Manage complex order lifecycles and ensure seamless delivery of high-value parts and services.
- Company: Market-leading technical organisation known for precision and excellence.
- Benefits: Supportive environment with opportunities to work with varied clients.
- Why this job: Be the vital link in customer operations and make a real impact.
- Qualifications: 2+ years in technical support or supply chain, proficient in CRMs.
- Other info: Dynamic role with potential for career growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Exact Sourcing is proud to represent a market-leading, highly technical organisation in the local area. Known for their precision and commitment to excellence, our client is looking for a Customer Operations Specialist to act as the vital link between their global clients, field service teams, and internal finance departments. This is a "full-circle" operational role. You aren’t just processing tickets; you are managing complex order lifecycles, navigating intricate supply chain data (MRP), and ensuring the seamless delivery of high-value parts and services.
As the Service Coordinator, you will be an integral part of the Customer Journey and will be involved in:
- Technical Order Management: Oversee the full order lifecycle for products and services using SAP and Salesforce.
- Supply Chain & Logistics: Manage parts ordering for field engineers and customers, including MRP (Material Requirements Planning) and stock management tasks.
- Data Stewardship: Maintain and enrich the integrity of databases.
- Financial Collaboration: Work closely with the Financial Controller to manage stock, demo inventory, and returns.
- Service Triage: Manage inbound enquiries across all channels (Phone, Email, Chat), providing expert triaging for service calls and technical requests.
- Process Administration: Handle all shipping logistics, returns, and ad-hoc administrative duties to keep the operation running at peak efficiency.
As the Service Coordinator, you will thrive if you have:
- System Expertise: You are highly proficient in CRMs.
- Operational Experience: You have 2+ years of experience in a technical customer support, order management, or supply chain environment.
- A Detail-Oriented Mindset: You enjoy "cleaning" data, managing stock levels, and ensuring every order is 100% accurate.
- Professional Composure: You are comfortable triaging service calls and managing multi-channel communications with high-profile clients.
If you are someone who enjoys working in a customer support environment and are looking for an opportunity to work as a Service Coordinator and thrive in a busy, supportive environment that will have you working with a varied client base, then we would love to hear from you.
Find out more by applying today, and we could explore this Service Coordinator opportunity with you.
Exact Sourcing is an equal opportunities employment agency.
Service Coordinator in Newmarket employer: Exact Sourcing Limited
Contact Detail:
Exact Sourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Newmarket
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Coordinator role. You never know, they might even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer operations and technical order management. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Coordinator in Newmarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Coordinator. Highlight your experience in technical customer support, order management, and any relevant CRM systems you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed complex order lifecycles or triaged service calls in the past. We love a good story that showcases your expertise!
Show Off Your Attention to Detail: As a Service Coordinator, being detail-oriented is key. In your application, mention any experiences where you’ve had to maintain data integrity or manage stock levels. We want to know how you ensure accuracy in your work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Exact Sourcing Limited
✨Know Your Systems
Familiarise yourself with SAP and Salesforce, as these are crucial for the Service Coordinator role. Be ready to discuss your experience with these systems and how you've used them in past roles to manage orders and customer interactions.
✨Showcase Your Detail Orientation
Prepare examples that highlight your attention to detail, especially in data management and order accuracy. Discuss specific instances where your meticulousness made a difference in your previous roles, particularly in supply chain or customer support.
✨Demonstrate Your Communication Skills
Since you'll be managing multi-channel communications, practice articulating how you handle service calls and inquiries. Think of scenarios where you successfully triaged requests and maintained professionalism under pressure.
✨Understand the Customer Journey
Research the company’s approach to customer operations and be prepared to discuss how you can enhance the customer journey. Show that you understand the importance of being the link between clients, field teams, and finance, and how you can contribute to seamless operations.