At a Glance
- Tasks: Support users by troubleshooting software issues and creating helpful content.
- Company: Fast-growing SaaS company revolutionising the accounting industry.
- Benefits: Competitive pay, fully remote work, and a chance to shape customer experience.
- Other info: Exciting opportunity for growth in a supportive environment.
- Why this job: Join a collaborative team and make a real impact in tech and accounting.
- Qualifications: 2+ years in customer support with an accounting background preferred.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a fast-growing company providing a SaaS solution for Accounting Teams. They are looking for a Software Support Specialist with an accounting background to help the users of their software. You will handle support tickets, create help content, and work with tools like Gainsight PX to support customers. It may be that you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in technology solutions.
Key Responsibilities for the Software Support Specialist:
- Respond to customer inquiries via chat, email, and ticketing systems
- Troubleshoot and escalate product issues
- Create and update help articles and tutorials
- Analyse user behaviour and support Customer Success using Gainsight
- Collect feedback to help improve the product and user experience
Requirements for the Software Support Specialist:
- 2+ years in customer support, customer success, or educational content
- Strong communication, problem-solving, and organisational skills
- Experience with Microsoft 365/SharePoint
- Accounting background or experience with accounting software/workpapers
- Bonus: SaaS experience, content performance tracking, or UX knowledge
What We Offer for the Software Support Specialist:
- Competitive pay and benefits
- Fully remote work
- A chance to shape customer experience and content strategy
- Supportive, collaborative team making an impact in the accounting industry
Exact Sourcing is an equal opportunities employer.
Remote Software Support in Newmarket employer: Exact Sourcing Limited
Join a fast-growing SaaS company that values your expertise and offers a fully remote work environment, allowing you to balance your professional and personal life seamlessly. With competitive pay, a supportive and collaborative team culture, and opportunities to shape customer experience in the accounting industry, this role is perfect for those looking to grow their skills while making a meaningful impact. Embrace the chance to work with innovative technology solutions and contribute to a company that prioritises employee development and success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Software Support in Newmarket
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting and tech fields. Let them know you're on the lookout for a Software Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get familiar with the tools mentioned in the job description, like Gainsight PX. Brush up on your skills and maybe even create a mock help article or tutorial. This shows potential employers that you're proactive and ready to hit the ground running!
✨Tip Number 3
When you land an interview, be prepared to discuss your experience in customer support and how it relates to the software you'll be supporting. Share specific examples of how you've solved problems or improved user experiences in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Software Support in Newmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support and any accounting background you have. We want to see how your skills align with the Software Support Specialist role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Tech Savvy:Since this role involves working with software solutions, mention any experience you have with tech tools, especially Gainsight PX or similar platforms. We’re looking for someone who can easily adapt to new technologies, so highlight your comfort level with them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Exact Sourcing Limited
✨Know Your Software Inside Out
Make sure you’re familiar with the SaaS solution the company provides. Understand its features, benefits, and common issues users might face. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Accounting Knowledge
Since an accounting background is key for this position, be ready to discuss your experience with accounting software or workpapers. Prepare examples of how you've used this knowledge to solve problems or support customers in the past.
✨Prepare for Customer Scenarios
Think about potential customer inquiries you might encounter and how you would handle them. Practising responses to common support scenarios can demonstrate your problem-solving skills and readiness for the role.
✨Highlight Your Communication Skills
Strong communication is crucial for this job. Be prepared to showcase your ability to explain complex concepts clearly and concisely. You might even want to practice explaining a technical issue to a non-technical person to illustrate your skills.
