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- Tasks: Provide expert support for web applications and troubleshoot issues.
- Company: Specialist software company in Northern Ireland with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your tech skills while helping customers.
- Qualifications: Strong customer service skills and SQL proficiency required.
- Other info: Flexible working environment with a mix of office and remote options.
The predicted salary is between 30000 - 42000 £ per year.
A specialist software company in Northern Ireland is looking for a Technical Support Engineer to provide expert support for their platform. The role involves handling support cases, troubleshooting web applications, and writing SQL queries.
Candidates should have strong customer service skills and SQL proficiency, as well as an understanding of web technologies like HTML, CSS, and JavaScript.
The position offers a mix of office and remote work opportunities.
Software Support Engineer: SQL & Web Apps (Hybrid NI) in Lisburn employer: Exact IT Resources
Contact Detail:
Exact IT Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer: SQL & Web Apps (Hybrid NI) in Lisburn
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling support cases, brush up on your problem-solving techniques. Think of common issues with web apps and SQL queries, and how you'd resolve them.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've helped customers in the past. Highlight your ability to communicate technical information clearly and effectively.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Software Support Engineer: SQL & Web Apps (Hybrid NI) in Lisburn
Some tips for your application 🫡
Show Off Your SQL Skills: Make sure to highlight your SQL proficiency in your application. We want to see how you can write queries and troubleshoot issues, so don’t hold back on sharing relevant experiences!
Customer Service is Key: Since this role involves a lot of customer interaction, let us know about your customer service skills. Share examples of how you've helped users in the past – it’ll make your application stand out!
Get Technical with Web Technologies: Don’t forget to mention your understanding of web technologies like HTML, CSS, and JavaScript. We’re looking for someone who can navigate these areas, so give us the lowdown on your experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Exact IT Resources
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with writing queries and troubleshooting database issues, as this will likely come up during technical questions.
✨Familiarise Yourself with Web Technologies
Since the role involves web applications, it’s crucial to have a solid understanding of HTML, CSS, and JavaScript. Review common issues that arise in web apps and think about how you would resolve them.
✨Show Off Your Customer Service Skills
This position requires strong customer service abilities, so be ready to share examples of how you've successfully handled support cases in the past. Highlight your communication skills and how you ensure customer satisfaction.
✨Prepare for Hybrid Work Questions
As the role offers a mix of office and remote work, be prepared to discuss how you manage your time and productivity in a hybrid environment. Think about your strategies for staying connected with the team and handling support cases effectively from home.