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- Tasks: Provide expert technical support and troubleshoot web applications for a specialist software platform.
- Company: A growing specialist software company based in Northern Ireland.
- Benefits: Competitive salary, flexible remote work options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer support and software solutions.
- Qualifications: Strong customer service skills and proficiency in SQL; web tech knowledge is a plus.
- Other info: Exciting roles available with potential for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Technical Support Engineer (Software) Northern Ireland (Primarily office based with some remote working)
Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.
Key Responsibilities:- Handle high-priority support cases with appropriate urgency and professionalism
- Troubleshoot and support web applications
- Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
- Monitor and respond to support tickets within established SLA guidelines
- Strong customer service skills
- Strong SQL proficiency
- Understanding of web technologies e.g. HTML, CSS, and JavaScript
- Browser Developer Tools
- Experience of working in the FS Sector and/or Financial applications is desirable
- Some exposure to Messaging would be advantageous but not essential
IT Support Engineer (Software) in Lisburn employer: Exact IT Resources
Contact Detail:
Exact IT Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Software) in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in software support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your SQL prowess and troubleshooting abilities during interviews. Bring examples of how you've tackled technical issues in the past to impress the hiring team.
✨Tip Number 3
Stay on top of your game! Brush up on web technologies like HTML, CSS, and JavaScript. Being well-versed in these areas will not only boost your confidence but also make you a more attractive candidate.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace IT Support Engineer (Software) in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and SQL skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your customer service skills can make a difference. Let us know what makes you the perfect fit for our team.
Show Off Your Technical Skills: Since this role involves troubleshooting web applications, mention any experience you have with HTML, CSS, or JavaScript. If you've worked with browser developer tools, give us the details – we love seeing that kind of expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Exact IT Resources
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and understand web technologies like HTML, CSS, and JavaScript. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you've had with web applications.
✨Showcase Your Customer Service Skills
Since this role involves handling high-priority support cases, be prepared to share examples of how you've provided excellent customer service in stressful situations. Highlight your ability to remain calm and professional while resolving issues.
✨Familiarise Yourself with the Company’s Platform
Do some research on the company’s specialist platform before the interview. Understanding its features and common issues can help you demonstrate your enthusiasm for the role and show that you're proactive about learning.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their support ticket system, team dynamics, or how they measure success in the role. It shows you're genuinely interested and engaged in the opportunity.