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- Tasks: Lead a global team in 3rd line IT support, managing incidents and optimising infrastructure.
- Company: Join a dynamic company focused on innovative IT solutions in Northern Ireland.
- Benefits: Enjoy a hybrid working model with flexible hours and competitive perks.
- Why this job: Be part of a hands-on role that enhances your leadership skills and technical expertise.
- Qualifications: 2+ years leading a 3rd line support team; strong knowledge of Microsoft tools required.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 42000 - 60000 £ per year.
Duration: 12 months (FTC)
Location: NI Base, hybrid working model
We are seeking a Contract IT Support Team Lead for our client's 3rd line support team. This role involves managing a global team and overseeing all aspects of 3rd line support related to infrastructure and services.
In this role, you will manage a team providing 3rd line support for incident and problem resolution, maintaining and optimizing applications and infrastructure, and deploying new releases into production.
Does this sound like you?
- 2+ years experience leading a 3rd line support team in an enterprise environment.
- Technical knowledge of Office 365, MS Teams, OneDrive, SharePoint Online.
- Experience managing pressurized Service Desk environments, including people management, SLAs, KPIs, and statistical analysis and reporting.
- Detailed knowledge of the operation and maintenance of IT infrastructure within a Microsoft environment.
- This is a hands-on role with team leadership responsibilities.
If you would like additional information or wish to discuss future opportunities, please contact: 028 90 997720
IT Support Team Lead (FTC) employer: Exact IT Resources
Contact Detail:
Exact IT Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead (FTC)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, MS Teams, and SharePoint Online. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical knowledge and suitability for the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed a team in a high-pressure environment. Be ready to discuss how you handled SLAs and KPIs, as this will show your capability in managing a 3rd line support team effectively.
✨Tip Number 3
Research the company’s culture and values to align your responses during the interview. Understanding their approach to IT support and team management can help you tailor your answers to fit what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss your problem-solving skills and provide examples of past incidents you've resolved. This is crucial for a role that involves overseeing incident and problem resolution, and it will showcase your ability to lead a team under pressure.
We think you need these skills to ace IT Support Team Lead (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading a 3rd line support team, particularly in an enterprise environment. Include specific examples of how you've managed people, SLAs, and KPIs.
Craft a Strong Cover Letter: In your cover letter, emphasise your technical knowledge of Office 365, MS Teams, OneDrive, and SharePoint Online. Explain how your skills align with the responsibilities of managing a global team and overseeing incident resolution.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to maintain and optimise applications and infrastructure. Highlight any experience you have with deploying new releases into production.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for a leadership role in IT support.
How to prepare for a job interview at Exact IT Resources
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team in a high-pressure environment, focusing on conflict resolution and motivating your team.
✨Highlight Technical Expertise
Make sure to discuss your technical knowledge of Office 365, MS Teams, OneDrive, and SharePoint Online. Be ready to explain how you've applied this knowledge in previous roles, especially in managing IT infrastructure.
✨Discuss Your Experience with SLAs and KPIs
Since the role involves managing service levels, be prepared to talk about your experience with SLAs and KPIs. Provide specific examples of how you've monitored and improved these metrics in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a 3rd line support context. Think through potential incidents you might face and how you would lead your team to resolve them effectively.
