At a Glance
- Tasks: Manage customer support, onboarding, training, and develop the Exacom Academy.
- Company: Join Exacom Systems, a leader in planning obligations software for Local Authorities.
- Benefits: Competitive salary, negotiable based on experience, with potential for hybrid working.
- Other info: Opportunity for career growth in a collaborative environment.
- Why this job: Be part of a dynamic team making a real difference in local governance.
- Qualifications: Experience in planning roles, excellent communication, and project management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Exacom Systems Limited - the leading supplier of planning obligations and Building Safety Levy software to Local Authorities across the UK – is looking to recruit an enthusiastic and highly motivated Operational Support Manager to join its core management team. The post holder will be responsible for the management of a range of customer focused service areas, including the user support helpline, client onboarding, online software training and demonstrations and the development of the new Exacom Academy initiative.
This is a permanent contract for a full time post of 37 hours per week. The salary band is £50k to £60k per annum, and starting salary will be negotiable depending on skills and experience. The post will initially be office based at the Exacom offices on the outskirts of Colchester in Essex, but the option of phased hybrid working will potentially be available for the right candidate after a successful introductory period. UK based applicants considered only due to office location.
PERSON SPECIFICATION:
- Practical experience of working in a S106/CIL/Planning related role in a Local Authority setting
- Excellent communication and presentation skills
- Excellent project management and organisational skills
- Sound general IT skills, including MS Office/365
- Self-motivated and able to work independently, as well as part of a small highly collaborative team
- Enthusiastic, flexible and customer-focused
- Degree level education, preferably in a related field (planning, law, business, IT) or equivalent practical experience
- Experience in using Exacom software
- Experience in delivering training and presentations
- Interest in, or previous academic/practical experience of, IT and software development
Operational Support Manager in Colchester employer: EXACOM SYSTEMS LTD
Exacom Systems Limited is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With competitive salaries and the potential for hybrid working arrangements, employees enjoy a supportive environment that values their contributions while providing opportunities to engage in meaningful projects like the Exacom Academy initiative. Located on the outskirts of Colchester, Essex, the company fosters a strong sense of community and commitment to customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Manager in Colchester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operational Support Manager at EXACOM SYSTEMS LTD!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like EXACOM SYSTEMS LTD or be willing to refer you for that Operational Support Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from EXACOM SYSTEMS LTD who’s on the lookout for their next Operational Support Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operational Support Manager role at EXACOM SYSTEMS LTD!
We think you need these skills to ace Operational Support Manager in Colchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at EXACOM SYSTEMS LTD. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at EXACOM SYSTEMS LTD
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at EXACOM SYSTEMS LTD. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
