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- Tasks: Provide first-line technical support and troubleshoot cybersecurity issues for customers.
- Company: Join Exabeam, a global leader in AI-driven cybersecurity solutions.
- Benefits: Hybrid work model, skill development opportunities, and supportive team environment.
- Why this job: Kickstart your career in tech while making a real impact in cybersecurity.
- Qualifications: Passion for technology and cybersecurity; customer communication skills are essential.
- Other info: Structured learning path with growth opportunities in a dynamic support team.
The predicted salary is between 30000 - 42000 £ per year.
Exabeam is a global cybersecurity leader delivering AI-driven security operations across on-premise and cloud-native platforms. We are looking for a Junior Technical Support Engineer who is passionate about technology and has a strong interest in cybersecurity to join our Support team. In this role, you will be the first line of technical support for customers, learning how to diagnose issues systematically, apply solutions from a growing knowledge base, and gather clear diagnostic details for efficient escalation when needed. You will develop your skills in troubleshooting, customer communication, and security platform fundamentals while supporting real enterprise environments.
Responsibilities
- Respond to customer support requests and perform initial troubleshooting across Exabeam’s on-premise and cloud-native security platforms.
- Diagnose common issues by following documented workflows and using internal knowledge resources to deliver accurate, timely resolutions.
- Perform careful initial data gathering (logs, configurations, environment details) and document findings clearly in the case record.
- Escalate novel or complex issues to more senior engineers with concise summaries and complete diagnostic context to ensure a smooth handover.
- Communicate professionally with customers, providing clear updates and confirming outcomes or next steps.
- Contribute to the team knowledge base by documenting learnings and known resolutions as you grow.
Requirements
- Demonstrable interest in technology and cybersecurity (e.g., coursework, certifications in progress, labs, home projects, internships, or entry-level experience).
- Foundational understanding of troubleshooting concepts and willingness to follow structured diagnostic workflows.
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to learn quickly, ask good questions, and work effectively as part of a team.
Qualifications
- Any previous exposure to IT support, helpdesk, customer support, or service environments will be considered an advantage.
- Familiarity with Linux or Windows fundamentals, basic networking concepts, or working with log files is beneficial but not essential.
- An interest in cybersecurity learning paths, certifications, or hands-on platforms is advantageous.
Career Growth & Development
At Exabeam, we actively encourage growth and skill development. In this role you will follow a structured learning path focused on building speed, consistency, and accuracy in resolving common customer issues. With support from experienced engineers, guides, and hands-on learning, you will have opportunities to broaden your skills and progress within the support organisation as your confidence and experience grow.
Location & Work Model
Hybrid (UK) — a combination of remote work and onsite collaboration at our Maidenhead area office.
Technical Support Engineer employer: Exabeam
Contact Detail:
Exabeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Exabeam's products and services, especially their AI-driven security operations. This will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use online platforms to simulate common technical issues. This hands-on experience will not only boost your confidence but also give you real examples to discuss in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Engaging with the community can provide insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Exabeam team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology and cybersecurity shine through in your application. Mention any relevant coursework, projects, or experiences that highlight your interest and commitment to the field.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit the role of a Junior Technical Support Engineer.
Highlight Your Communication Skills: Since you'll be communicating with customers, it's crucial to showcase your strong written communication skills. Make sure your application is well-structured and free of jargon, demonstrating your ability to convey technical information clearly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it reaches the right team members for review.
How to prepare for a job interview at Exabeam
✨Know Your Tech Basics
Brush up on your understanding of Linux and Windows fundamentals, as well as basic networking concepts. Even if you’re not an expert, showing that you have a foundational knowledge will impress the interviewers and demonstrate your passion for technology.
✨Practice Troubleshooting Scenarios
Prepare for the interview by practising common troubleshooting scenarios. Familiarise yourself with systematic diagnostic workflows and think through how you would approach resolving issues. This will help you articulate your thought process during the interview.
✨Communicate Clearly
Since this role involves customer communication, practice explaining technical concepts in simple terms. Be ready to showcase your strong written and verbal communication skills, as well as your customer-first mindset, which are crucial for success in this position.
✨Show Your Enthusiasm for Cybersecurity
Demonstrate your interest in cybersecurity by discussing any relevant coursework, certifications, or personal projects. Share what you've learned and how it relates to the role, as this will show your commitment to growing within the field.