At a Glance
- Tasks: Provide hands-on technical support and troubleshoot security solutions for customers.
- Company: Join Exabeam, a leader in behaviour intelligence and cybersecurity innovation.
- Benefits: Hybrid work model, diverse culture, and opportunities for career growth.
- Other info: Be part of a diverse team that values inclusion and empowers your potential.
- Why this job: Gain valuable experience in tech support while making a real impact in cybersecurity.
- Qualifications: Willingness to learn, good communication skills, and basic troubleshooting knowledge.
The predicted salary is between 20000 - 30000 € per year.
Exabeam is the leader in behaviour intelligence for the agentic enterprise. As organisations deploy digital workers and confront machine-speed adversaries, Exabeam delivers flexible, industry-proven solutions for insider threat coverage of humans and agents and faster, more accurate threat detection, investigation, and response (TDIR).
We are seeking a Technical Support Engineer Intern to help customers successfully operate Exabeam’s cutting-edge security solutions. In this customer-facing role, you will provide hands-on technical troubleshooting, own support cases from intake to resolution, and collaborate with senior engineers and Engineering/Product teams to resolve complex issues. This role offers strong opportunities to build technical depth, expand responsibility, and grow your career within a global Support organisation.
Responsibilities
- Provide technical troubleshooting and resolution for customer issues across Exabeam’s on-premise and cloud-native security platforms.
- Support cases, including investigation, documentation, customer communication, and follow-through to resolution.
- Analyse logs, configurations, and system behaviour to identify root causes and recommend solutions or workarounds.
- Communicate clearly and professionally with customers, providing timely updates and managing expectations.
- Escalate issues appropriately to senior engineers or Engineering teams with clear summaries and supporting evidence.
- Contribute to internal knowledge bases and documentation to improve team efficiency and consistency.
Preferred Qualifications
- Willingness to learn and support both on-premise and cloud-native architectures.
- Troubleshooting fundamentals and a structured, methodical approach to problem-solving.
- Good written and verbal communication skills, with the ability to explain technical issues clearly.
- Exposure to security platforms (SIEM, UEBA, SOAR) or adjacent areas such as logging, monitoring, or observability.
- Familiarity with Linux or Windows fundamentals, networking basics, and log analysis.
Location & Work Model
Hybrid (UK) — a combination of remote work and onsite collaboration at our Maidenhead area office.
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors. Exabeam is proud to be an equal opportunity employer.
Technical Support Engineer Intern (fix term contract) in Maidenhead employer: Exabeam
Exabeam is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity of thought drives innovation and creativity. As a Technical Support Engineer Intern, you will benefit from hands-on experience in cutting-edge security solutions while enjoying strong mentorship and growth opportunities within a global support organisation. With a hybrid work model based in Maidenhead, you can balance remote work with collaborative onsite interactions, making it an ideal environment for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Intern (fix term contract) in Maidenhead
✨Tip Number 1
Get to know the company! Before your interview, dive into Exabeam's mission and values. Understanding their approach to insider threats and security solutions will help you connect your skills to what they need.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about technical support, brush up on your problem-solving techniques. Think of real-life scenarios where you’ve resolved issues and be ready to share those stories.
✨Tip Number 3
Show off your communication skills! In a customer-facing role, being able to explain complex tech in simple terms is key. Prepare to demonstrate how you can keep customers informed and manage their expectations.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It shows you're serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Technical Support Engineer Intern (fix term contract) in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer Intern role. Highlight any relevant experience or skills that match the job description, especially in troubleshooting and customer communication.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cybersecurity and how your background makes you a great fit for Exabeam. Keep it concise but impactful!
Show Off Your Technical Skills:Don’t forget to mention any technical skills you have, especially those related to security platforms, Linux, or Windows. If you've done any projects or coursework in these areas, be sure to include them!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Exabeam!
How to prepare for a job interview at Exabeam
✨Know Your Tech Basics
Brush up on your knowledge of Linux, Windows, and networking fundamentals. Being able to discuss these topics confidently will show that you have a solid foundation for the Technical Support Engineer Intern role.
✨Practice Problem-Solving
Prepare for technical questions by practising troubleshooting scenarios. Think through how you would approach common issues with security platforms or log analysis, and be ready to explain your thought process clearly.
✨Communicate Clearly
Since this role involves customer interaction, practice explaining technical concepts in simple terms. Clear communication is key, so consider doing mock interviews where you focus on articulating your ideas effectively.
✨Show Your Willingness to Learn
Exabeam values a growth mindset, so be prepared to discuss how you’ve approached learning new technologies or skills in the past. Share examples of how you’ve tackled challenges and what you’ve learned from them.
