At a Glance
- Tasks: Provide hands-on technical support and troubleshoot cutting-edge security solutions.
- Company: Join Exabeam, a global leader in AI-driven cybersecurity.
- Benefits: Hybrid work model, career growth opportunities, and skill development.
- Other info: Collaborate with experienced engineers and contribute to knowledge bases.
- Why this job: Make a real impact in cybersecurity while growing your technical skills.
- Qualifications: 1-3 years in technical support with strong troubleshooting skills.
The predicted salary is between 30000 - 42000 £ per year.
Exabeam is a global cybersecurity leader delivering AI-driven security operations across on-premise and cloud-native platforms. We are seeking a mid-level Technical Support Engineer (TSE) with 1–3 years of technical support experience to help customers successfully operate Exabeam’s cutting-edge security solutions. In this customer-facing role, you will provide hands-on technical troubleshooting, own support cases from intake to resolution, and collaborate with senior engineers and Engineering/Product teams to resolve complex issues. This role offers strong opportunities to build technical depth, expand responsibility, and grow your career within a global Support organisation.
Responsibilities
- Provide technical troubleshooting and resolution for customer issues across Exabeam’s on-premise and cloud-native security platforms.
- Own support cases end-to-end, including investigation, documentation, customer communication, and follow-through to resolution.
- Analyze logs, configurations, and system behaviour to identify root causes and recommend solutions or workarounds.
- Communicate clearly and professionally with customers, providing timely updates and managing expectations.
- Escalate issues appropriately to senior engineers or Engineering teams with clear summaries and supporting evidence.
- Contribute to internal knowledge bases and documentation to improve team efficiency and consistency.
At Exabeam, we actively encourage growth and skill development. As a Technical Support Engineer, you’ll gain hands-on experience supporting modern security platforms, learn from experienced engineers and subject-matter experts, and have opportunities to progress and broaden your impact within the support organisation as your skills, confidence, and experience grow.
Requirements
- 1–3 years’ experience in a Technical Support, Helpdesk, NOC, or Customer Support Engineering role supporting enterprise software.
- Strong troubleshooting fundamentals and a structured, methodical approach to problem-solving.
- Good written and verbal communication skills, with the ability to explain technical issues clearly.
- Ability to manage multiple cases and priorities in a ticket-based support environment.
- Willingness to learn and support both on-premise and cloud-native architectures.
Preferred Qualifications
- Exposure to security platforms (SIEM, UEBA, SOAR) or adjacent areas such as logging, monitoring, or observability.
- Familiarity with Linux or Windows fundamentals, networking basics, and log analysis.
- Experience contributing to knowledge articles, runbooks, or internal documentation.
Location & Work Model
Hybrid (UK) — a combination of remote work and onsite collaboration at our Maidenhead area office.
Technical Support Engineer in Maidenhead employer: Exabeam
Exabeam is an exceptional employer that prioritises employee growth and development within a dynamic and innovative environment. As a Technical Support Engineer, you will benefit from hands-on experience with cutting-edge security solutions while collaborating with seasoned professionals in a hybrid work model that balances remote flexibility with onsite teamwork in Maidenhead. Our commitment to fostering a supportive culture ensures that you will have ample opportunities to enhance your technical skills and advance your career in the rapidly evolving field of cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Maidenhead
✨Tip Number 1
Get to know the company inside out! Research Exabeam's products and services, especially their AI-driven security solutions. This will help you speak confidently about how you can contribute as a Technical Support Engineer.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues and how you would resolve them. Being able to demonstrate your problem-solving approach during interviews will set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! Be ready to explain complex technical concepts in simple terms. This is crucial for a customer-facing role, so practice articulating your thoughts clearly and professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Exabeam team.
We think you need these skills to ace Technical Support Engineer in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about emphasising your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Engineer role at Exabeam and how your skills can contribute to our team. Keep it professional but let your personality show!
Showcase Your Communication Skills:Since this role involves customer interaction, make sure your written application reflects your ability to communicate clearly and effectively. We love candidates who can explain complex issues in simple terms!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Exabeam
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around security platforms like SIEM and log analysis. Familiarise yourself with both on-premise and cloud-native architectures, as this will show that you're ready to tackle the challenges of the role.
✨Practice Problem-Solving
Since troubleshooting is key for a Technical Support Engineer, practice explaining your thought process when solving technical issues. Use examples from your past experience to demonstrate how you approach problems methodically and effectively.
✨Communicate Clearly
During the interview, focus on your communication skills. Be prepared to explain complex technical concepts in simple terms. This will not only showcase your understanding but also your ability to interact with customers professionally.
✨Show Your Willingness to Learn
Exabeam values growth and skill development, so express your eagerness to learn and adapt. Share examples of how you've taken initiative in your previous roles to expand your knowledge or improve processes, which will resonate well with the interviewers.
