At a Glance
- Tasks: Lead client engagement and drive revenue growth for strategic accounts in EMEA.
- Company: Join EXL, a global leader in data and AI solutions.
- Benefits: Competitive salary, bonuses, private healthcare, and flexible hybrid working.
- Other info: Diverse and inclusive workplace with strong career development opportunities.
- Why this job: Make an impact by transforming client relationships into strategic partnerships.
- Qualifications: Master's degree and 12+ years in account management, preferably in insurance or healthcare.
The predicted salary is between 80000 - 100000 £ per year.
EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.
Role Summary:
The role revolves around being responsible for leading and expanding client engagement for strategic accounts based in the EMEA region. This role demands a dynamic leader who can manage existing client relationships whilst also driving new revenue growth, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery.
- Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships.
- Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions.
- Oversee deal structuring, negotiation, and execution to support business expansion.
- Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction.
As part of your duties, you will be responsible for:
- Strategic Account Growth & Business Development: Orchestrate the vision and strategy for growth within key elements of strategic accounts, identifying new business opportunities and expanding relationships across subsidiaries.
- Client Relationship Management: Build and maintain strong relationships with senior stakeholders (CXOs & business teams), ensuring alignment between client objectives and EXL’s services.
- Sales and Revenue Growth: Identify new business opportunities within existing accounts and pursue new client acquisition in the UK and Europe markets.
- Cross-Functional Collaboration & Solution Development: Work closely with internal teams to deliver integrated, innovative solutions that address client needs.
- Contracting & Administrative Management: Manage the contracting process for assigned strategic accounts, ensuring contracts and agreements are up to date and aligned with business objectives.
- Tracking & Reporting: Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications.
Qualifications and experience we consider to be essential for the role:
- Bachelor’s degree in Business, Economics, Engineering, Technology, or a related discipline.
- Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.
- Minimum 12+ years of experience in Account Management & Client Success.
- Experience of working in or with Insurance and Healthcare & Lifesciences sectors is preferred.
Skills and Personal attributes we would like to have:
- Proven track record in account management, sales, or business development, ideally within the Insurance & Healthcare & Lifesciences (HLS) sector.
- Strong background in data and technology, including expertise in domain operations, data analytics, cloud technologies, and digital transformation initiatives.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex solutions clearly and persuasively.
As part of a leading global Data and AI company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
- We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
To be considered for this role, you must already be eligible to work in the United Kingdom.
EMEA Strategic Client Lead - Hybrid, London employer: Ex
EXL is an exceptional employer that prioritises innovation, collaboration, and employee growth within a dynamic hybrid working environment in London. With a competitive salary package, comprehensive benefits including private healthcare and professional development opportunities, EXL fosters a culture of inclusivity and support, empowering employees to excel in their careers while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Strategic Client Lead - Hybrid, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself effectively. Work on a concise summary of your experience and achievements that highlights how you can add value to their business. Remember, confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the best fit.
We think you need these skills to ace EMEA Strategic Client Lead - Hybrid, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of EMEA Strategic Client Lead. Highlight your experience in account management and client success, especially in the Energy, Utilities, Telecom, and TTL sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven revenue growth and built strong client relationships in the past. We love a good story!
Showcase Your Leadership Skills:As a strategic leader, it's crucial to demonstrate your ability to manage complex sales cycles and influence decision-making. Use your application to highlight instances where you've successfully led teams or projects that resulted in significant business outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at Ex
✨Know Your Client Inside Out
Before the interview, dive deep into EXL's services and their impact on industries like insurance and healthcare. Understand their client base and think about how your experience aligns with their needs. This will help you speak confidently about how you can drive growth and enhance client relationships.
✨Showcase Your Strategic Thinking
Prepare to discuss specific examples of how you've successfully managed complex sales cycles and built strong relationships with senior stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your strategic account planning and solution delivery skills.
✨Demonstrate Thought Leadership
Be ready to share insights on emerging trends in data, AI, and digital transformation. Show that you can provide valuable guidance to clients by discussing how these trends can influence their business decisions. This will position you as a trusted advisor rather than just a salesperson.
✨Practice Your Communication Skills
Since this role requires excellent communication and presentation skills, practice articulating complex solutions clearly and persuasively. Consider doing mock interviews with a friend or mentor to refine your delivery and ensure you can engage effectively with leadership at all levels.
