At a Glance
- Tasks: Lead client engagement and drive revenue growth for strategic accounts in EMEA.
- Company: Join EXL, a global leader in data and AI solutions.
- Benefits: Competitive salary, bonuses, private healthcare, and professional development opportunities.
- Other info: Flexible hybrid working model and commitment to diversity.
- Why this job: Make an impact by transforming client relationships into strategic partnerships.
- Qualifications: 12+ years in account management with a focus on insurance and healthcare sectors.
The predicted salary is between 80000 - 100000 £ per year.
EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents.
Summary of the role:
The role revolves around being responsible for leading and expanding client engagement for strategic accounts based in the EMEA region. This role demands a dynamic leader who can manage existing client relationships whilst also driving new revenue growth, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery.
As part of your duties, you will be responsible for:
- Strategic Account Growth & Business Development: Orchestrate the vision and strategy for growth within key elements of strategic accounts, identifying new business opportunities and expanding relationships across subsidiaries.
- Client Relationship Management: Build and maintain strong relationships with senior stakeholders (CXOs & business teams), ensuring alignment between client objectives and EXL’s services.
- Sales and Revenue Growth: Identify new business opportunities within existing accounts and pursue new client acquisition in the UK and Europe markets.
- Cross-Functional Collaboration & Solution Development: Work closely with internal teams to deliver integrated, innovative solutions that address client needs.
- Contracting & Administrative Management: Manage the contracting process for assigned strategic accounts, ensuring contracts and agreements are up to date and aligned with business objectives.
- Tracking & Reporting: Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications.
Qualifications and experience we consider to be essential for the role:
- Bachelor’s degree in Business, Economics, Engineering, Technology, or a related discipline.
- Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.
- Minimum 12+ years of experience in Account Management & Client Success.
- Experience of working in or with Insurance and Healthcare & Lifesciences sectors is preferred.
Skills and Personal attributes we would like to have:
- Proven track record in account management, sales, or business development, ideally within the Insurance & Healthcare & Lifesciences (HLS) sector.
- Strong background in data and technology, including expertise in domain operations, data analytics, cloud technologies, and digital transformation initiatives.
- Demonstrated success in managing complex sales cycles and consistently achieving financial targets.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex solutions clearly and persuasively.
As part of a leading global Data and AI company, you can look forward to a competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
To be considered for this role, you must already be eligible to work in the United Kingdom.
EMEA Strategic Client Lead - Hybrid, London employer: Ex
EXL is an exceptional employer that prioritises innovation, collaboration, and employee growth within a dynamic hybrid working environment in London. With competitive salaries, comprehensive benefits including private healthcare and professional development opportunities, EXL fosters a culture of excellence and inclusivity, empowering employees to thrive while making a meaningful impact in the data and AI sectors.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Strategic Client Lead - Hybrid, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This way, you can tailor your responses to show how you can add value, especially in areas like data management and client engagement.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it relates to the role of Client Executive. Highlight your successes in managing complex sales cycles and building relationships with senior stakeholders to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the company's growth.
We think you need these skills to ace EMEA Strategic Client Lead - Hybrid, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of EMEA Strategic Client Lead. Highlight your experience in account management and client success, especially in the Energy, Utilities, Telecom, and TTL sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven revenue growth and built strong client relationships in the past. We love a good story!
Showcase Your Achievements:When listing your experience, focus on your achievements rather than just duties. Use metrics where possible to demonstrate your impact, like revenue growth percentages or successful project completions. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ex
✨Know Your Client Inside Out
Before the interview, dive deep into understanding EXL's services and how they align with the needs of clients in the EMEA region. Familiarise yourself with their recent projects, especially in the Energy, Utilities, Telecom, and TTL sectors. This knowledge will help you demonstrate your ability to act as a trusted advisor.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in managing senior stakeholder relationships. Think about specific instances where you've influenced decision-making or transformed client interactions into strategic partnerships. This will show your capability to nurture existing relationships while driving new business.
✨Demonstrate Your Strategic Thinking
Be ready to discuss your approach to developing comprehensive account plans and driving revenue growth. Share insights on how you've identified new business opportunities in the past and how you plan to do so for EXL. This will illustrate your proactive mindset and strategic vision.
✨Prepare for Complex Sales Discussions
Since the role involves managing complex sales cycles, brush up on your negotiation skills. Be prepared to discuss how you've successfully closed deals in the past, particularly in the Insurance and Healthcare sectors. Highlight your ability to translate technical features into client-centric solutions.
