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- Tasks: Lead a team to create user-friendly documentation for Voice & Video Services.
- Company: Join a dynamic team focused on innovative digital service solutions.
- Benefits: Enjoy hybrid work flexibility and opportunities for professional growth.
- Why this job: Make an impact by simplifying complex tech for users and collaborating with industry leaders.
- Qualifications: Experience in technical writing, content creation, and knowledge of digital services required.
- Other info: 12-month contract with a mix of on-site and remote work.
The predicted salary is between 48000 - 72000 £ per year.
Our client is seeking an experienced Contract Technical Author Lead to develop Service Design Packs (ITIL3) for Voice & Video Services. This role involves close collaboration with Users, Defence Digital Eng Operations staff, and the Fixed Connectivity Team in Corsham to create service-oriented documentation for live services. The working arrangement will be 3 days/week on site with some travel to Henlow.
Key Responsibilities
- User-Centred Documentation - Simplify complex technical concepts for a specialist audience, including developers, technical architects, and technology leaders.
- Team Leadership & Quality Assurance - Direct a team of technical writers, ensuring high-quality documentation and alignment with strategic goals.
- Standardisation & Process Improvement - Establish standardised tools, processes, and communication methods.
- Stakeholder Collaboration - Work closely with service managers, technology leaders, and senior stakeholders to allocate resources, resolve challenges, and promote technical writing best practices.
- Delivery & Evaluation - Identify and implement the best processes or delivery methods, measuring and evaluating outcomes.
- Strategy & Roadmap Development - Lead the design and implementation of documentation strategies, including producing the ‘as-built’ solution specification and the Voice & Video Product Roadmap(s) for the Product Owner.
Essential Requirements
- Prototyping Knowledge - Understanding when and how to use specific prototyping techniques.
- Technical Expertise - Knowledge of technologies used to build and operate digital services.
- Content Creation Experience - Experience developing and iterating content across multiple channels.
- Networking & Bearer Services - Familiarity with strategic networks and bearer services.
- Legacy & New System Integration - Experience navigating the challenges of transitioning between legacy and new systems, especially in high-security environments.
- Complex Environments - Ability to work in environments with stringent security controls.
- System/Service Development - Experience developing systems, solutions, or services as part of larger capabilities.
Desirable
- Defence Sector Experience - Familiarity with defence processes and protocols.
If you are interested in applying, please send a copy of your CV with a cover note outlining why this would be the ideal opportunity for you, by email to (The Deadline for CV submissions to the client is Wednesday 12th March at 3pm).
Technical Author Lead - 12 month Contract vacancy in Hybrid (3 days/week in Corsham) (061lw) employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author Lead - 12 month Contract vacancy in Hybrid (3 days/week in Corsham) (061lw)
✨Tip Number 1
Familiarise yourself with ITIL3 principles, especially around Service Design Packs. Understanding these concepts will help you speak the same language as your potential colleagues and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the defence sector or those who have experience in technical writing for complex environments. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you ensure quality assurance in documentation. Be ready to share examples of how you've led teams and improved processes in previous roles.
✨Tip Number 4
Research the specific technologies and systems mentioned in the job description. Being knowledgeable about networking and bearer services will set you apart and show your commitment to understanding the role's requirements.
We think you need these skills to ace Technical Author Lead - 12 month Contract vacancy in Hybrid (3 days/week in Corsham) (061lw)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Technical Author Lead. Familiarise yourself with Service Design Packs and ITIL3 principles, as well as the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in technical writing, team leadership, and documentation strategies. Emphasise your familiarity with complex environments and any experience you have in the defence sector.
Craft a Compelling Cover Note: Write a cover note that clearly outlines why this position is ideal for you. Mention your technical expertise, content creation experience, and how you can contribute to the team’s success. Be specific about your skills and experiences that align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover note for any errors or typos. A polished application reflects your attention to detail, which is crucial for a Technical Author Lead role.
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Understand the Role Requirements
Make sure you thoroughly understand the job description and responsibilities. Familiarise yourself with ITIL3, service design packs, and the specific technologies mentioned. This will help you demonstrate your knowledge and how it aligns with the company's needs.
✨Showcase Your Leadership Skills
As a Technical Author Lead, you'll be directing a team of writers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, ensuring high-quality documentation and alignment with strategic goals.
✨Prepare for Stakeholder Collaboration Questions
Expect questions about how you collaborate with various stakeholders. Think of examples where you've worked closely with service managers or technology leaders to resolve challenges and promote best practices in technical writing.
✨Demonstrate Your Adaptability
Given the nature of the role, you may need to navigate complex environments and integrate legacy systems with new ones. Be ready to discuss your experience in adapting to changing circumstances and how you've successfully managed transitions in high-security settings.
