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- Tasks: Lead service design for major programmes and mentor fellow designers.
- Company: Join a central policing organisation focused on public safety and strategic objectives.
- Benefits: Competitive salary, professional development, and the chance to work in a secure environment.
- Why this job: Shape impactful services while collaborating with diverse teams in a high-profile setting.
- Qualifications: Experience in service design, Agile methodologies, and strong communication skills.
- Other info: Opportunity to work in a dynamic environment with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Senior Service Designer to join their team in either their London or Birmingham office. Candidates must hold a minimum of SC clearance (DV clearance would be preferable). They are a central policing organisation that ensures that a national operational network has the funding, capabilities and resources required to deliver its strategic objectives effectively and to keep the public safe. The organisation provides national operational coordination, corporate services, and specialist capabilities that support the wider network. It also represents the network within government and to external partners, ensuring its contribution is understood, valued and effective.
Within the organisation, the Digital, Data, Analysis and Technology (DDAT) Directorate leads the use of data and analytical capability across the network and drives the integration of new technology to support strategic outcomes. The Directorate works closely with colleagues across the organisation to ensure technology development, transformation and assurance activities are coherent, lawful, ethical and proportionate, while maintaining public trust.
As a Senior Service Designer, you will play a key role in shaping and delivering service design for a major programme within a high-profile and secure environment. You will work with minimal supervision while mentoring and supporting other designers. You will collaborate closely with the Service Design & Transition Team, programme teams and a wide range of stakeholders to develop service design concepts and ensure successful service transition.
Key Responsibilities- Leading and directing service design activity for major programme work, in collaboration with the Service Design Lead
- Mentoring and providing professional guidance to Service Designers, Junior Service Designers and Service Acceptance colleagues
- Ensuring service design work follows clear, simple and user‑centred approaches that deliver real value
- Clearly documenting design decisions, assumptions and associated risks
- Facilitating effective and consistent communication between users, project teams, service delivery and service operations at all levels
- Championing ITIL 4, Agile ways of working and Continual Service Improvement practices
- Working closely with the Service Transition Team to ensure services are transitioned smoothly and effectively into live operation
- Proven experience designing services to meet user needs
- Strong understanding of service design methods and best practice
- Experience using data and user feedback to design and improve services
- Experience taking designs through to live, operational services
- A design practitioner with working knowledge of related disciplines such as user research, UX and interaction design
- Experience mentoring, coaching or guiding colleagues
- Experience working in Agile delivery environments
- Knowledge and practical experience of ITIL 4
- Knowledge and experience of Agile methodologies
- Knowledge and experience of PRINCE2 and/or other project delivery frameworks
- A good understanding of IT infrastructure layers and common deployment models
- Ability to prioritise work, make sound decisions and operate effectively in a fast‑paced, high‑pressure environment
- Excellent written and verbal communication skills
- Experience designing services within the public sector
- Experience managing or leading teams
- ITIL v4 certification (or v3 with conversion)
- Experience working in secure or regulated environments
- Candidates must hold security clearance or be eligible to obtain it
- Candidates must be eligible and willing to undergo enhanced vetting
- Sole UK nationality is required for this role
If interested, send a copy of your CV to dan@ex-mil-co-uk.
Senior Service Designer vacancy in London or Birmingham (026DM) employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer vacancy in London or Birmingham (026DM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Designer role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. We recommend doing mock interviews with friends or mentors to get comfortable discussing your experience and how it aligns with the job requirements. Confidence is key!
✨Tip Number 3
Showcase your portfolio! Make sure to have a well-organised portfolio that highlights your best work in service design. We want to see your thought process, the challenges you faced, and how you delivered value through your designs. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always looking for talented individuals like you, so make sure to submit your CV and let us help you take the next step in your career.
We think you need these skills to ace Senior Service Designer vacancy in London or Birmingham (026DM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Designer role. Highlight your experience in service design, especially in user-centred approaches and Agile environments. We want to see how your skills align with what we're looking for!
Showcase Your Experience: Don’t just list your previous roles; showcase your achievements! Use specific examples of how you've designed services that meet user needs and improved them using data and feedback. This will help us see the real impact of your work.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methods and best practices. Brush up on your experience with user needs, data usage, and how to transition designs into live services. Be ready to discuss specific examples from your past work that showcase your expertise.
✨Showcase Your Mentoring Skills
As a Senior Service Designer, you'll be expected to mentor others. Prepare to talk about your experience guiding junior designers or colleagues. Think of instances where your mentorship led to successful outcomes and how you fostered a collaborative environment.
✨Communicate Clearly and Effectively
Strong communication skills are key for this role. Practice articulating your design decisions and the rationale behind them. Be prepared to explain how you facilitate communication between various stakeholders and ensure everyone is on the same page.
✨Familiarise Yourself with Agile and ITIL 4
Since the organisation champions Agile methodologies and ITIL 4, make sure you understand these frameworks thoroughly. Be ready to discuss how you've applied Agile principles in your previous roles and how they can enhance service design processes.
