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- Tasks: Lead a team of engineers to ensure top-notch service delivery and client satisfaction.
- Company: Join an industry-leading lift service company in the heart of London.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday allowance.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in leadership, planning, and problem-solving is essential.
- Other info: Great career progression opportunities and ongoing personal development.
The predicted salary is between 40000 - 45000 £ per year.
My client is an industry‐leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day. You will be responsible for a number of clients within the City of London and the day-to-day management of a team of 3 – 4 engineers.
If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.
The Role – Your Mission
As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high‐quality service to key clients. You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders. Strong performance will be recognised, with clear progression opportunities available.
Key Responsibilities
- Leadership & Command
- Lead and manage a team of engineers and administrators
- Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
- Coordinate closely with the Administration Manager to ensure systems and processes run efficiently
- Operations & Planning
- Oversee day‐to‐day operational planning and scheduling
- Manage the company management system, ensuring accurate records and compliance
- Use data and reporting to monitor performance and improve delivery
- Engineering & Technical Oversight
- Plan and schedule engineers' work to ensure timely and effective service
- Oversee maintenance and technical works, ensuring safety and quality standards are met
- Support mobilisation of new contracts and services
- Client & Key Account Management
- Manage key client accounts and maintain strong professional relationships
- Act as the escalation lead for operational issues, providing calm, decisive solutions
- Ensure a smooth handover and delivery when new contracts go live
Who They Are Looking For
This role is well suited to veterans with backgrounds such as:
- SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering)
- Officers with operations, logistics, engineering or facilities experience
- Service leavers with leadership, planning, or asset‐management experience
To be eligible for this role you will need the following:
- Clean UK driving licence
- Good standard of Maths and English
- NVQ Level 3 (or equivalent professional qualification) or higher
- Willing to undergo DBS clearance (client requirement)
As well as the following skills & attributes:
- Proven leadership and people‐management experience
- Strong organisation and planning skills
- Confident communicator (written and verbal)
- Calm under pressure with a problem‐solving mindset
- Comfortable working with management systems, schedules and data
- Strong sense of accountability and service delivery
In return they are offering
- Good starting salary of up to £45k
- A 10% annual performance bonus
- Company electric vehicle
- 25 days + Bank Holidays
- Company pension
- Ongoing career and personal development which leads to promotion opportunities
Contact
For more information, please contact Jean‐Claude Hedouin at Ex‐Mil Recruitment Ltd on 0333 202 6500, or jc@ex‐mil.co.uk or via the website www.ex‐mil.co.uk
Service Manager vacancy in City of London (002jc) employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager vacancy in City of London (002jc)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and problem-solving. Think of examples from your past experiences that showcase your skills in managing teams and handling escalations. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager vacancy in City of London (002jc)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Manager role. Highlight your leadership experience, team management skills, and any relevant technical expertise. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and resolved issues in the past. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced and how you tackled them. We love candidates who can stay calm under pressure and come up with effective solutions. Let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of the Service Manager role. Familiarise yourself with the company’s operations, their client base, and the specific challenges they face in the lift service industry. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you handled challenges, motivated your team, and ensured high standards were met. This is crucial as the role requires strong leadership and people-management skills.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle operational issues or escalations. Think of specific situations where you’ve resolved problems under pressure. Practising these scenarios will help you articulate your calm and decisive approach during the interview.
✨Communicate Clearly and Confidently
As a Service Manager, you'll need to communicate effectively with both clients and your team. Practice articulating your thoughts clearly and confidently. Use examples that showcase your communication skills, especially in challenging situations, to leave a lasting impression.
