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- Tasks: Monitor and maintain network performance while troubleshooting incidents.
- Company: Join a mission-driven team in the tech sector.
- Benefits: Enjoy annual bonuses, competitive salary, and a supportive work environment.
- Why this job: Make an immediate impact with your skills in a dynamic role.
- Qualifications: 2+ years in network operations and strong technical knowledge required.
- Other info: Opportunity for growth and development in a collaborative setting.
The predicted salary is between 30000 - 40000 £ per year.
Are you a problem-solver who thrives under pressure and takes pride in keeping critical systems running smoothly? This is an outstanding opportunity for a former service member or security-cleared professional looking to bring their discipline, precision, and situational awareness into a new challenge in the civilian tech sector. Join a tight-knit, mission-driven team where your experience, initiative, and reliability will make an immediate impact. You’ll play a vital role in maintaining and improving a secure, high-performance network infrastructure that underpins the success and growth of the company. A current DV clearance is required.
Mission - As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations.
Key Responsibilities
- Monitor, analyse, and maintain network performance and availability.
- Detect, troubleshoot, and resolve incidents — escalating when necessary.
- Support incident, problem, and change management processes.
- Maintain accurate network documentation and operational readiness.
- Assist with configuration, patching, and upgrades of network devices.
- Collaborate with internal teams and external partners to deliver secure, reliable connectivity.
- Participate in the 24/7 support rota (where applicable).
What You Bring
- 2+ years’ experience in network operations, NOC, or similar technical environments.
- Strong understanding of TCP/IP, DNS, DHCP, VPNs, routing, and switching.
- Experience using enterprise-level monitoring tools.
- Familiarity with ITIL processes.
- Sharp analytical skills and a calm, logical approach to troubleshooting.
- Clear, confident communication — written and verbal.
- Adaptable, proactive mindset and the ability to thrive in dynamic situations.
- Organised and mission-focused with the drive to see every task through.
Preferred Qualifications
- Certifications such as CCNA, CompTIA Network+, or ITIL.
- Knowledge of cloud networking (AWS, Azure, GCP).
- Basic scripting/automation (Python, PowerShell).
- Exposure to cybersecurity monitoring.
Note: Two annual bonuses (Christmas + performance-based) if you’re ready to bring your military-grade reliability, technical mindset, and teamwork into a civilian environment where they’re valued and rewarded.
Service Desk Analyst vacancy in Gloucestershire (279DM) in London employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst vacancy in Gloucestershire (279DM) in London
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. We can’t stress enough how valuable these connections can be when it comes to landing that Service Desk Analyst role.
✨Tip Number 2
Showcase your problem-solving skills during interviews. Prepare examples from your past experiences where you successfully resolved incidents under pressure. This is your chance to shine and demonstrate how you can keep systems running smoothly!
✨Tip Number 3
Don’t forget to research the company! Understanding their mission and values will help you tailor your responses in interviews. Plus, it shows you’re genuinely interested in being part of their team, which we all know goes a long way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Service Desk Analyst vacancy in Gloucestershire (279DM) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight your problem-solving abilities and any relevant technical knowledge, especially around network operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled challenges in previous roles and how your military background can bring value to our mission-driven environment.
Showcase Your Communication Skills: Since clear communication is key in this role, ensure your application is well-written and free of jargon. We want to see your ability to convey complex information simply and effectively.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of TCP/IP, DNS, DHCP, and other networking fundamentals. Be ready to discuss how you've used these in past roles, as this will show your technical prowess and problem-solving skills.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your ability to troubleshoot and resolve incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since communication is key in a Service Desk Analyst role, consider doing mock interviews with friends or family to refine your verbal skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your analytical skills and calmness under pressure. Think about how you would handle various incidents and be prepared to explain your thought process during the interview.