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- Tasks: Lead service design for major programmes and mentor fellow designers.
- Company: Join a central policing organisation dedicated to public safety.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Why this job: Shape services in a high-profile environment while ensuring user needs are met.
- Qualifications: Experience in service design, Agile methodologies, and strong communication skills.
- Other info: Work in a dynamic, secure environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Senior Service Designer to join their team in either their London or Birmingham office. Candidates must hold a minimum of SC clearance (DV clearance would be preferable). They are a central policing organisation that ensures that a national operational network has the funding, capabilities and resources required to deliver its strategic objectives effectively and to keep the public safe. The organisation provides national operational coordination, corporate services, and specialist capabilities that support the wider network. It also represents the network within government and to external partners, ensuring its contribution is understood, valued and effective.
Within the organisation, the Digital, Data, Analysis and Technology (DDAT) Directorate leads the use of data and analytical capability across the network and drives the integration of new technology to support strategic outcomes. The Directorate works closely with colleagues across the organisation to ensure technology development, transformation and assurance activities are coherent, lawful, ethical and proportionate, while maintaining public trust.
As a Senior Service Designer, you will play a key role in shaping and delivering service design for a major programme within a high-profile and secure environment. You will work with minimal supervision while mentoring and supporting other designers. You will collaborate closely with the Service Design & Transition Team, programme teams and a wide range of stakeholders to develop service design concepts and ensure successful service transition.
Key Responsibilities- Leading and directing service design activity for major programme work, in collaboration with the Service Design Lead
- Mentoring and providing professional guidance to Service Designers, Junior Service Designers and Service Acceptance colleagues
- Ensuring service design work follows clear, simple and user‑centred approaches that deliver real value
- Clearly documenting design decisions, assumptions and associated risks
- Facilitating effective and consistent communication between users, project teams, service delivery and service operations at all levels
- Championing ITIL 4, Agile ways of working and Continual Service Improvement practices
- Working closely with the Service Transition Team to ensure services are transitioned smoothly and effectively into live operation
- Proven experience designing services to meet user needs
- Strong understanding of service design methods and best practice
- Experience using data and user feedback to design and improve services
- Experience taking designs through to live, operational services
- A design practitioner with working knowledge of related disciplines such as user research, UX and interaction design
- Experience mentoring, coaching or guiding colleagues
- Experience working in Agile delivery environments
- Knowledge and practical experience of ITIL 4
- Knowledge and experience of Agile methodologies
- Knowledge and experience of PRINCE2 and/or other project delivery frameworks
- A good understanding of IT infrastructure layers and common deployment models
- Ability to prioritise work, make sound decisions and operate effectively in a fast‑paced, high‑pressure environment
- Excellent written and verbal communication skills
- Experience designing services within the public sector
- Experience managing or leading teams
- ITIL v4 certification (or v3 with conversion)
- Experience working in secure or regulated environments
- Candidates must hold security clearance or be eligible to obtain it
- Candidates must be eligible and willing to undergo enhanced vetting
- Sole UK nationality is required for this role
If interested, send a copy of your CV to.
Senior Service Designer vacancy in London or Birmingham (026DM) employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer vacancy in London or Birmingham (026DM)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Service Designer role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s user-friendly and showcases your process, not just the final product. This will help you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with Agile methodologies and ITIL 4. We want you to be ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Service Designer vacancy in London or Birmingham (026DM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Designer role. Highlight your experience in service design, especially in user-centred approaches and Agile environments. We want to see how your skills align with what we're looking for!
Showcase Your Experience: Don’t just list your previous jobs; showcase your achievements! Use specific examples of how you've designed services that meet user needs and improved them using data and feedback. This will help us see the real impact of your work.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially in a role that involves facilitating effective communication across teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methods and best practices. Brush up on your experience with user needs, data usage, and how to transition designs into live services. Being able to discuss specific examples from your past work will show that you’re not just familiar with the concepts but have successfully applied them.
✨Show Off Your Mentoring Skills
As a Senior Service Designer, you’ll be expected to mentor others. Prepare to talk about your experience guiding junior designers or colleagues. Think of specific instances where your mentorship made a difference, and be ready to share your approach to fostering growth in others.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex design decisions or risks. Use examples to illustrate your points, and don’t shy away from asking questions to demonstrate your engagement and understanding of the organisation’s needs.
✨Familiarise Yourself with Agile and ITIL
Since the role involves working in Agile environments and championing ITIL 4 practices, make sure you can discuss your experience with these methodologies. Be prepared to explain how you’ve applied Agile principles in your previous roles and how they can benefit the organisation’s service design processes.
