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For Companies At a Glance
- Tasks: Ensure safety and security while providing a welcoming presence for residents and visitors.
- Company: Join a prestigious riverside estate in Chelsea, London.
- Benefits: Competitive salary, overtime opportunities, uniform provided, and training available.
- Why this job: Be part of a dynamic team making a real difference in community safety.
- Qualifications: SIA CCTV Licence and experience in security or customer service preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 35000 £ per year.
Our client is looking for 2 x Front of House Traffic and Security Officers to join their team. Located on the banks of the River Thames, Grosvenor Waterside is an exceptional riverside estate centred around its historic dock.
Purpose of the Role
To maintain the safety and security of residents, staff, and property across the estate, while managing on site traffic and delivering a professional and welcoming first impression.
General Responsibilities
- Maintain excellent presentation standards and deliver high quality customer service across the development.
- Act as the primary point of contact for residents and visitors, providing a professional and approachable presence.
- Demonstrate self motivation, accountability, and initiative in all duties.
- Carry out site inspections, patrols, and CCTV monitoring as required.
- Maintain and contribute to the ongoing development of the traffic management plan.
- Promote a positive and proactive team culture focused on continuous improvement.
- Contribute ideas to enhance service delivery and team effectiveness.
- Take personal responsibility for understanding and following all Health and Safety policies, identifying and reporting hazards to improve safety standards.
Role Specific Responsibilities
Security
- Carry out all security duties as directed by management to ensure a safe and secure environment.
- Monitor external areas and, where required, internal areas including car parks, walkways, and gardens for security and Health and Safety issues.
- Complete required Health and Safety inspections and related tasks.
- Enforce security procedures and control access to the development at all times.
- Supervise and accurately record key usage within the security office.
- Provide cover for Concierge duties when required, including secure key handling, parcel and delivery management, and use of the Locale online system.
- Monitor and respond to CCTV activity and priority areas.
- Act as a point of contact for resident and visitor enquiries, issues, and complaints.
Traffic Management
- Monitor and manage vehicles entering the estate, redirecting where necessary in line with the Traffic Management Plan.
- Enforce parking restrictions and issue PCN tickets for unauthorised or illegal parking across the development.
- Verify resident details to ensure authorised vehicle access.
- Communicate effectively with the Front of House team to coordinate traffic flow and visitor access.
- Implement and adhere to all traffic management procedures to ensure safe and efficient movement on site.
Note: Candidates who have completed a Traffic Management course are desirable, but they will provide training if required.
Health and Safety
- Assist with the administration and recording of all incidents and accidents.
- Follow and ensure compliance with all company policies and procedures.
- Work closely with the Estate Management team to deliver effective Health and Safety management and ensure regulatory compliance.
- Fully understand and adhere to Emergency Procedures, Standard Operating Procedures, and policies relating to fire safety, hygiene, and Health and Safety.
Required Experience and Technical Skills
- Valid SIA CCTV Licence.
- Accredited Traffic Marshal qualification.
- Previous experience within the security industry and high end customer service environments.
- Experience in outdoor roles and front facing customer positions.
- Sound knowledge of Health and Safety legislation and requirements.
- Understanding of anti-discrimination and equal opportunity legislation.
- Calm, professional, and patient approach.
- Strong verbal and written communication skills.
- Proven ability to handle confidential and sensitive information appropriately.
- Willingness to undertake additional training as required.
Pay
Salary is £30 to £35k (DOE), and overtime (at x1.25) regularly available. Note: A uniform is provided, along with waterproofs (and umbrellas). Tablet & mobile will be provided.
For further details, contact Dan at dan@ex-mil.co.uk.
Front of House Traffic and Security Officer vacancy in Chelsea- London (309DM) employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Traffic and Security Officer vacancy in Chelsea- London (309DM)
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially since this role is all about maintaining a welcoming environment. It’ll help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Front of House Traffic and Security Officer, you'll be the first point of contact for residents and visitors. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-facing role. Make sure you look sharp and professional when you show up for your interview. It reflects your commitment to high presentation standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Traffic and Security Officer vacancy in Chelsea- London (309DM)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can make a great first impression.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Traffic and Security Officer role. Highlight relevant experience and skills that match the job description, especially in customer service and security.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so avoid fluff and get straight to the important stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Traffic and Security Officer. Familiarise yourself with the job description, especially the key tasks like managing traffic, enforcing security procedures, and maintaining health and safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and visitors, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or handled difficult situations. This will demonstrate your ability to maintain a professional and approachable presence, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. For instance, you might be asked how you would handle a security breach or manage traffic during peak hours. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you can think on your feet and are ready for the challenges of the job.
✨Dress the Part
First impressions matter, especially in a role that requires a professional appearance. Dress smartly for the interview, reflecting the high standards expected at Grosvenor Waterside. A neat and tidy outfit will not only boost your confidence but also convey your commitment to maintaining excellent presentation standards as part of the team.
