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- Tasks: Be the first point of contact for the public, handling calls and online reports.
- Company: Join Dorset Police and make a difference in your community.
- Benefits: Competitive salary, generous pension, and ongoing support for your well-being.
- Other info: Flexible training plans and supportive work environment for career growth.
- Why this job: Help people in need while developing valuable communication skills.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 29760 - 32664 £ per year.
Salary: £29,760 to £32,664 per year, inclusive of a 14% shift allowance PLUS up to approximately £2,500 weekend working allowance.
Dorset Police are recruiting contact officers to join our contact centres here in Dorset and be the first point of call for the public. Last year, our contact centre staff handled 389,820 contacts, including 131,778 emergency 999 calls, 149,500 non‑emergency calls and 108,542 online reports.
Key responsibilities include:
- Providing first‑line support to the public via telephone and online channels.
- Managing high volume of contacts, ensuring prompt and accurate responses.
- Recording and reporting incidents and information accurately.
- Collaborating with other police teams to facilitate investigations.
- Adhering to police procedures, policies and legal requirements.
Qualifications and experience:
- Previous experience in a customer service or call‑centre environment.
- Excellent communication skills and the ability to remain calm under pressure.
- Knowledge of CSCS or policing procedures a plus.
- Legal right to work in the UK.
Benefits:
- Generous pension – transfer of a military pension to the Police Pension Scheme or Local Government Pension Scheme (subject to individual circumstances).
- Ongoing support – staff support networks, Employee Assistance Programme, Occupational Health, supportive and flexible training plan.
Contact Officers vacancy in Dorset (111DP) in England employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officers vacancy in Dorset (111DP) in England
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Contact Officer and think about how your previous experience in customer service or call-centre environments can shine through. This will help you stand out when you get that chance to chat with the hiring team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for the public, being able to stay calm under pressure is key. Try role-playing scenarios with friends or family to build your confidence and ensure you're ready for any situation that might come your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Dorset Police on LinkedIn or at local events. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the role and the organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and resources that can help you prepare for interviews and assessments. Don’t miss out!
We think you need these skills to ace Contact Officers vacancy in Dorset (111DP) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the role of a Contact Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with the public, it's crucial to demonstrate your excellent communication skills in your written application. Share examples of how you've effectively communicated in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the position.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Role
Familiarise yourself with the key responsibilities of a Contact Officer. Understand what it means to provide first-line support and how to manage high volumes of contacts. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your ability to remain calm under pressure and effectively communicate with the public. Practising common interview questions can help you articulate your thoughts clearly.
✨Understand Police Procedures
While not mandatory, having some knowledge of CSCS or policing procedures can set you apart from other candidates. Do a bit of research on relevant policies and legal requirements to show your commitment to the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.