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For Companies At a Glance
- Tasks: Engage with customers via email, phone, and messaging to resolve queries and enhance satisfaction.
- Company: Join a leading retailer of authentic sports memorabilia, renowned for exceptional customer service.
- Benefits: Enjoy a competitive salary, performance bonuses, career growth opportunities, and company perks.
- Why this job: Be part of a dynamic team in a fast-paced environment, making memorable customer experiences.
- Qualifications: Seeking passionate individuals with strong customer service skills and a drive for excellence.
- Other info: This is a full-time on-site role with a starting salary between £40k - £45k.
The predicted salary is between 32000 - 48000 £ per year.
Customer Service Specialist vacancy in Kidderminster (191jc)
Customer Service Specialist (191jc) – Kidderminster – £40 – 45k + Benefits
Are you a high-performing Customer Service professional with a passion for sport and creating memorable customer moments? Do you thrive in a fast-paced environment where real-time interactions matter, and every response is a chance to deliver a standout experience?
My client is looking for a Customer Service Specialist to join their ambitious, high-growth team someone who’s not just experienced, but driven to become the best in the industry. This is your chance to take on a senior, hands-on role in one of the most exciting and authentic sports brands in the world.
About the Company
They are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, they have built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction.
They are a fast-growing business with a proven track record and bold plans for the future, and they are just getting started.
Their Vision
They are on a mission to become a worldwide leader in the sports memorabilia industry by delivering:
• Consistently high turnover and profit growth
• Five-star customer service and world-class staff
• The most exclusive range of signed items available anywhere
• A truly global brand presence
To help them get there, they need someone who goes the extra mile for customers someone who takes full ownership of customer queries and issues, responds quickly and professionally (even outside of standard hours when needed), and is committed to delivering a first-class experience every time. You’ll be the calm, confident voice that solves problems and turns every interaction into a positive one.
The Role
This is a senior-level opportunity for someone who can:
• Liaising with our world-class customers through emails, messaging, phone & providing accurate information & support
• Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to our world-class Trust Pilot rating
• Building long term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Tracking & resolving issues with our courier
They hold high standards, and they are looking for someone who is ready to exceed them. In return, you’ll receive:
• A highly competitive salary
• Performance bonuses and growth incentives
• The chance to grow your career with a market leader
• A front-row seat as we scale into a worldwide brand
This is a full time role based on site and your starting package will be between £40 – 45k with Company events, Company pension, Employee discount, Free On-site parking plus many others.
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk
If you are ready for a new role and the next step in your career, take a look at our latest positions available and find your perfect fit. Whatever type of job you\’re looking for, your next role could be with one of these leading companies. Become a candidate at Ex-Mil Recruitment and apply today.
We are looking to fill the following vacancies as matter of urgency, click for more information and to apply.
Jean Claude has been amazing in every step of the way, I\’m currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR\’s should use his business module it is excellent.
J Walker
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn\’t recommend the team enough genuinely would recommend the team at Ex Mil whether you\’re an employer seeking candidates or seeking a new opportunity.
Jean Claude has been amazing in every step of the way, I\’m currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR\’s should use his business module it is excellent.
J Walker
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn\’t recommend the team enough genuinely would recommend the team at Ex Mil whether you\’re an employer seeking candidates or seeking a new opportunity.
#J-18808-Ljbffr
Customer Service Specialist vacancy in Kidderminster (191jc) employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist vacancy in Kidderminster (191jc)
✨Tip Number 1
Familiarise yourself with the sports memorabilia industry and the specific products offered by the company. Understanding their offerings will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of situations where you've gone above and beyond for customers, as this aligns perfectly with the company's focus on delivering a standout experience.
✨Tip Number 3
Research the company's reputation on platforms like Trustpilot. Being knowledgeable about their customer satisfaction ratings will not only impress your interviewers but also show that you are genuinely interested in their success.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Specialist vacancy in Kidderminster (191jc)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise any achievements that demonstrate your ability to create memorable customer moments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles.
Highlight Problem-Solving Skills: In your application, provide examples of how you've efficiently resolved customer complaints or concerns. This is crucial for a role that requires maintaining high customer satisfaction.
Show Enthusiasm for the Brand: Demonstrate your knowledge of the company and its mission in your application. Express why you want to be part of their team and how you can contribute to their vision of becoming a worldwide leader in the sports memorabilia industry.
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Show Your Passion for Sports
Since the company is deeply rooted in the sports memorabilia industry, make sure to express your enthusiasm for sports during the interview. Share personal experiences or stories that highlight your passion and how it aligns with the company's mission.
✨Demonstrate Customer-Centric Mindset
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight specific situations where you resolved complaints or created memorable customer moments, as this will resonate well with the company's focus on customer satisfaction.
✨Be Ready for Real-Time Scenarios
Expect to be asked about how you would handle real-time customer interactions. Practice responding to potential customer queries or complaints on the spot, showcasing your ability to think quickly and maintain professionalism under pressure.
✨Research the Company’s Reputation
Familiarise yourself with the company's standing on platforms like Trustpilot. Being knowledgeable about their ratings and customer feedback will not only impress the interviewers but also allow you to discuss how you can contribute to maintaining or improving that reputation.
