At a Glance
- Tasks: Be the first point of contact for the public, handling calls and online reports.
- Company: Join Dorset Police and make a difference in your community.
- Benefits: Competitive salary, generous pension, and weekend working allowance.
- Other info: Supportive environment with ongoing training and career development opportunities.
- Why this job: Help people in need while developing valuable communication skills.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 29760 - 32664 £ per year.
Dorset Police are recruiting contact officers to join our contact centres here in Dorset and be the first point of call for the public. Last year, our contact centre staff handled 389,820 contacts, including 131,778 emergency 999 calls, 149,500 non‑emergency calls and 108,542 online reports.
Key responsibilities include:
- Providing first‑line support to the public via telephone and online channels.
- Managing high volume of contacts, ensuring prompt and accurate responses.
- Recording and reporting incidents and information accurately.
- Collaborating with other police teams to facilitate investigations.
- Adhering to police procedures, policies and legal requirements.
Qualifications and experience:
- Previous experience in a customer service or call‑centre environment.
- Excellent communication skills and the ability to remain calm under pressure.
- Knowledge of CSCS or policing procedures a plus.
- Legal right to work in the UK.
Benefits:
- Salary – £29,760 to £32,664 per year, inclusive of a 14% shift allowance PLUS up to approximately £2,500 weekend working allowance.
- Generous pension – transfer of a military pension to the Police Pension Scheme or Local Government Pension Scheme (subject to individual circumstances).
- Ongoing support – staff support networks, Employee Assistance Programme, Occupational Health, supportive and flexible training plan.
Contact Officers vacancy in Dorset (111DP) employer: Ex-Mill Recruitment Ltd
Dorset Police offers a rewarding opportunity for Contact Officers to serve the community as the first point of contact for the public. With competitive salaries, generous pension schemes, and a supportive work culture that prioritises employee well-being and ongoing training, this role not only provides meaningful engagement with the community but also fosters personal and professional growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Officers vacancy in Dorset (111DP)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Contact Officer and think about how your previous experience in customer service or call-centre environments can shine through. This will help you stand out when you get that chance to chat with the hiring team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for the public, being able to convey information clearly and calmly is key. Try role-playing scenarios with friends or family to build your confidence and ensure you're ready for any situation.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Dorset Police on platforms like LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter. Don’t miss out!
We think you need these skills to ace Contact Officers vacancy in Dorset (111DP)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or call-centre environments. We want to see how your skills align with the responsibilities of a Contact Officer, so don’t hold back!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've handled high-pressure situations in the past.
Be Accurate and Detailed:When recording your experiences, be precise and detailed. We need to know you can manage a high volume of contacts accurately, so make sure your application reflects your attention to detail and adherence to procedures.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contact Officer. Familiarise yourself with the key tasks like managing high volumes of calls and providing first-line support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Contact Officer, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated under pressure. Practising clear and concise responses will also help you shine during the interview.
✨Stay Calm Under Pressure
Given the nature of the job, it's important to convey your ability to remain calm in stressful situations. Think of scenarios where you successfully managed difficult calls or situations, and be ready to discuss them. This will reassure the interviewers that you can handle the demands of the role.
✨Understand Police Procedures
While not mandatory, having some knowledge of CSCS or policing procedures can set you apart. Do a bit of research on relevant policies and legal requirements. This shows initiative and a commitment to understanding the environment you'll be working in.
