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- Tasks: Lead service design for major programmes, mentoring fellow designers and ensuring user-centred approaches.
- Company: Join a central policing organisation focused on public safety and operational excellence.
- Benefits: Competitive salary, professional development, and the chance to work in a secure environment.
- Why this job: Shape impactful services in a high-profile role while collaborating with diverse stakeholders.
- Qualifications: Experience in service design, Agile methodologies, and strong communication skills required.
- Other info: Opportunity for career growth in a dynamic, fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Senior Service Designer to join their team in either their London or Birmingham office. Candidates must hold a minimum of SC clearance (DV clearance would be preferable). They are a central policing organisation that ensures that a national operational network has the funding, capabilities and resources required to deliver its strategic objectives effectively and to keep the public safe.
The organisation provides national operational coordination, corporate services, and specialist capabilities that support the wider network. It also represents the network within government and to external partners, ensuring its contribution is understood, valued and effective.
Within the organisation, the Digital, Data, Analysis and Technology (DDAT) Directorate leads the use of data and analytical capability across the network and drives the integration of new technology to support strategic outcomes. The Directorate works closely with colleagues across the organisation to ensure technology development, transformation and assurance activities are coherent, lawful, ethical and proportionate, while maintaining public trust.
As a Senior Service Designer, you will play a key role in shaping and delivering service design for a major programme within a high-profile and secure environment. You will work with minimal supervision while mentoring and supporting other designers. You will collaborate closely with the Service Design & Transition Team, programme teams and a wide range of stakeholders to develop service design concepts and ensure successful service transition.
Key Responsibilities- Leading and directing service design activity for major programme work, in collaboration with the Service Design Lead
- Mentoring and providing professional guidance to Service Designers, Junior Service Designers and Service Acceptance colleagues
- Ensuring service design work follows clear, simple and user‑centred approaches that deliver real value
- Clearly documenting design decisions, assumptions and associated risks
- Facilitating effective and consistent communication between users, project teams, service delivery and service operations at all levels
- Championing ITIL 4, Agile ways of working and Continual Service Improvement practices
- Working closely with the Service Transition Team to ensure services are transitioned smoothly and effectively into live operation
- Proven experience designing services to meet user needs
- Strong understanding of service design methods and best practice
- Experience using data and user feedback to design and improve services
- Experience taking designs through to live, operational services
- A design practitioner with working knowledge of related disciplines such as user research, UX and interaction design
- Experience mentoring, coaching or guiding colleagues
- Experience working in Agile delivery environments
- Knowledge and practical experience of ITIL 4
- Knowledge and experience of Agile methodologies
- Knowledge and experience of PRINCE2 and/or other project delivery frameworks
- A good understanding of IT infrastructure layers and common deployment models
- Ability to prioritise work, make sound decisions and operate effectively in a fast‑paced, high‑pressure environment
- Excellent written and verbal communication skills
- Experience designing services within the public sector
- Experience managing or leading teams
- ITIL v4 certification (or v3 with conversion)
- Experience working in secure or regulated environments
- Candidates must hold security clearance or be eligible to obtain it
- Candidates must be eligible and willing to undergo enhanced vetting
- Sole UK nationality is required for this role
If interested, send a copy of your CV to dan@ex-mil-co-uk.
Senior Service Designer – Secure Ops & Transformation in Birmingham employer: Ex-Mill Recruitment Ltd
Contact Detail:
Ex-Mill Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer – Secure Ops & Transformation in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and how your skills as a Senior Service Designer can contribute to their goals. Tailor your examples to show how you can add value.
✨Tip Number 3
Practice your pitch! Be ready to explain your design process and how you've used user feedback to improve services. This will help you stand out and show that you're not just about theory but also about practical application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Service Designer – Secure Ops & Transformation in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Designer role. Highlight your experience in service design, especially in secure environments, and showcase how you've used user feedback to improve services. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your application well. Remember, we need to see how you can facilitate effective communication across teams!
Highlight Your Mentoring Experience: As a Senior Service Designer, you'll be mentoring others. Make sure to include any relevant experience where you've guided or supported colleagues. We love seeing how you can uplift others while driving service design forward!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Ex-Mill Recruitment Ltd
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methods and best practices. Brush up on your knowledge of user-centred approaches and be ready to discuss how you've applied these in past projects. This will show that you can lead and direct service design activities effectively.
✨Showcase Your Mentoring Skills
Since the role involves mentoring other designers, prepare examples of how you've guided colleagues in the past. Think about specific situations where your support made a difference, and be ready to share these stories during the interview.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex design decisions or project outcomes. Use examples from your experience to illustrate your points and ensure you convey your ideas effectively.
✨Familiarise Yourself with Agile and ITIL 4
Since the organisation champions Agile methodologies and ITIL 4, make sure you understand these frameworks well. Be prepared to discuss how you've implemented Agile practices in your previous roles and how they contributed to successful service transitions.
