Customer Relationship Manager / Liaison Officer vacancy in Birmingham (204DM)

Customer Relationship Manager / Liaison Officer vacancy in Birmingham (204DM)

Candidates who already hold active MOD DV clearance are highly encouraged to apply.

Our client is an established and growing defence technology company delivering critical capabilities to UK Defence customers.

Due to continued growth and long-term programme success, they are seeking a Customer Relationship Manager / Liaison Officer to act as the key interface between the business and its end users.

This is an excellent opportunity for an individual with a strong Defence background who enjoys building trusted relationships, solving problems, and working closely with customers to ensure successful delivery while identifying future opportunities.

The Role

Working closely with senior stakeholders, you will become the trusted point of contact for key Defence customers, ensuring effective communication between the customer, internal delivery teams, and external partners.

You will play a vital role in maintaining customer satisfaction, resolving issues, and supporting the ongoing development of services across long‑term programmes.

Key Responsibilities

• Build and maintain strong, long-term relationships with key Defence customers.
• Act as the primary point of contact for customer enquiries and escalations, ensuring issues are resolved efficiently.
• Build trusted relationships with stakeholders at all levels.
• Coordinate communication between customers, internal teams and subcontractors.
• Support operational delivery by identifying and resolving issues before they impact the customer.
• Work collaboratively across multiple teams to improve customer experience and service delivery.
• Identify opportunities to expand existing services and support future business growth.
• Represent the business professionally when engaging with customers and industry partners.

About You

Our client is looking for someone who is personable, commercially aware and confident engaging with senior Defence stakeholders. You will ideally have:

• Previous experience managing customer or stakeholder relationships within Defence or Government.
• An IT or Networking background with the ability to understand technical discussions.
• Excellent communication and interpersonal skills.
• Strong commercial awareness and a customer‑focused approach.
• Experience coordinating multiple stakeholders and resolving issues.
• The confidence to influence and build credibility with senior decision makers.
• Existing knowledge of Defence customer processes and environments.
• DV cleared and eligible for STRAP clearance (essential).
• Location

West Midlands based. Regular travel to customer and company locations across Tewkesbury, Bristol, London and the South Coast.

Benefits

• Flexible working culture and flexible working hours.
• 25 days annual leave plus the option to purchase additional leave.
• 10% employer pension contribution.
• Health Cash Plan for employees and eligible family members.
• Benefits platform including Cycle to Work, technology purchase schemes and retail discounts.
• Ongoing training and professional development.
• Two annual bonus opportunities (subject to company performance).
• Enhanced maternity, paternity and adoption leave.
• Recruitment referral bonus.
• Reservist leave.
• Modern office facilities with complimentary refreshments.
• Smart casual "Dress for Your Day" policy.
• Free parking or parking reimbursement.
• Company social events and annual training days.
• Ideal Backgrounds

This position would particularly suit candidates from

• Defence Relationship Management
• Customer Success
• Account Management
• Service Delivery
• Defence Digital
• DE&S
• Royal Signals
• Royal Navy CIS
• RAF CIS

Candidate experience working alongside MOD customers, defence suppliers or within secure government environments will be particularly well suited to this opportunity.

If interested, send your CV to dan@ex-mil. co. uk.

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