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- Tasks: Lead a team, manage operations, and ensure top-notch service delivery in lift maintenance.
- Company: Join a well-established company with over 30 years in the lift and escalator industry.
- Benefits: Enjoy a salary up to £40k, bonuses, electric car perks, and generous holiday allowance.
- Why this job: Be part of a growing team, make an impact, and work in a supportive environment.
- Qualifications: Ex-military candidates with leadership and mechanical engineering experience are preferred.
- Other info: This role is remote-friendly, allowing flexibility in your work location.
The predicted salary is between 32000 - 48000 £ per year.
My client, who has been established for over 30 years, is seeking to recruit an additional Service Manager to join their expanding team, as they have seen an increase in demand for their Lift and Escalator Maintenance and Installation business.
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
You will be reporting to the Regional Manager, and you will play a critical role in ensuring the seamless operation and management of their services. You will oversee daily operations, manage key accounts, and lead a team of professionals to meet the highest standards of service excellence.
Your key responsibilities will consist of:
- Meetings and Coordination: Conduct weekly review meetings with the Regional Manager to assess performance and align on strategic goals. Hold weekly meetings with the Administration Manager to discuss administrative processes.
- Operations Management: Daily management of the company's management system to ensure accurate record-keeping and compliance. Serve as the first line of escalation for clients regarding operational issues, providing swift and effective resolutions.
- Engineering and Technical Oversight: Oversee the daily scheduling of engineers’ work to ensure efficient and timely service delivery. Schedule technical works and ensure all maintenance and installation activities meet quality standards.
- Key Account and Client Management: Manage key accounts by building strong relationships and ensuring client satisfaction. Supervise new contract mobilization, ensuring smooth transition and implementation of services.
To be eligible for this role you will need the following qualifications and skills:
- Strong leadership skills with the ability to manage a diverse team.
- Strong background in mechanical engineering.
- Excellent organisational and multitasking abilities.
- Strong customer service ethics and problem-solving skills.
- Proficient in management systems and scheduling software.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills to manage client relationships effectively.
- Analytical thinking to assess and improve processes.
- Ability to manage projects and meet deadlines efficiently.
The ideal candidate for this role would be someone who has a strong man management and engineering background who is able to look after a team of 3 – 4 engineers working on a variety of locations as well as having the ability to liaise with up to 50 clients who have up to 300 lifts in their portfolio. A strong engineering background is also needed for this role.
In return, they are offering a good starting salary of up to £40k with a potential bonus of up to 10% based on performance, a company electric car (which gives significant tax breaks), 25 days + Bank holidays, as well as a company pension scheme.
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd.
Service Manager - Havant/Remote employer: Ex-mil Recruitment Ltd
Contact Detail:
Ex-mil Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Havant/Remote
✨Tip Number 1
Network with other ex-military professionals who have transitioned into similar roles. They can provide insights and potentially refer you to opportunities within their organisations, including ours at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in lift and escalator maintenance and installation. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved operational issues in your previous roles. This will showcase your leadership skills and problem-solving abilities, which are crucial for the Service Manager position.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses during interviews and show that you're a good fit for our team.
We think you need these skills to ace Service Manager - Havant/Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and mechanical engineering background. Emphasise any experience managing teams and client relationships, as these are crucial for the Service Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ex-military background and how it has prepared you for this position. Mention specific examples of your problem-solving skills and ability to manage diverse teams.
Highlight Relevant Experience: In your application, focus on your experience with management systems and scheduling software. Provide examples of how you've successfully overseen operations or improved processes in previous roles.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your verbal and written communication abilities. You might include instances where effective communication led to successful outcomes in your past positions.
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your team and ensured high standards of service.
✨Demonstrate Technical Knowledge
Given the engineering focus of this role, brush up on your mechanical engineering knowledge. Be ready to discuss specific technical challenges you've faced and how you overcame them. This will show your potential employer that you have the expertise needed for the job.
✨Prepare for Client Management Scenarios
Client satisfaction is key in this role. Think of instances where you've built strong client relationships or resolved issues effectively. Be prepared to discuss how you would handle difficult client situations and ensure their needs are met.
✨Familiarise Yourself with Management Systems
Since proficiency in management systems and scheduling software is essential, make sure you're familiar with any relevant tools. If possible, mention specific systems you've used in the past and how they helped improve operations in your previous roles.
