At a Glance
- Tasks: Lead a team of engineers, ensuring top-tier service delivery and operational excellence.
- Company: Established company in Lift and Escalator Maintenance with over 30 years of experience.
- Benefits: Up to £50k salary, performance bonus, electric vehicle, 25 days holiday, and hybrid working.
- Other info: Dynamic role with opportunities for growth and client relationship management.
- Why this job: Perfect for veterans transitioning to civilian roles, making a real impact in engineering management.
- Qualifications: Leadership skills, mechanical engineering background, and excellent communication abilities.
The predicted salary is between 45000 - 50000 £ per year.
Service Manager (197jc) – City of London – up to £35 - 50k + Benefits + EV Car
Are you a former Senior NCO or Officer with a background in mechanical or electrical engineering?
Do you have experience leading small teams, managing operations, and coordinating with multiple stakeholders under pressure?
Then this opportunity could be an ideal fit as you transition into civilian employment.
Our client, a well-established company with over 30 years of experience in the Lift and Escalator Maintenance and Installation sector, is looking for a Service Manager to join their growing team.
Due to continued expansion and demand, they are seeking a motivated, solutions-focused leader to help coordinate their field operations and key client accounts.
What You’ll Be Doing
Reporting to the Regional Manager, you will lead and manage a team of engineers, ensuring top-tier service delivery across multiple locations, while maintaining operational excellence and customer satisfaction.
Key Responsibilities
- Team & Operational Leadership
- Lead a team of 3–4 engineers across multiple sites.
- Conduct weekly planning and review meetings to assess KPIs and align strategy.
- Manage engineering schedules and ensure task completion to a high standard.
- Act as the first point of escalation for operational issues—resolve problems swiftly and professionally.
- Service Delivery & Coordination
- Oversee daily operations via the company’s management system.
- Ensure compliance, accurate reporting, and efficient resource planning.
- Coordinate with Admin Manager to streamline internal processes.
- Client & Account Management
- Manage relationships with 40–50 clients responsible for portfolios of up to 300 lifts.
- Ensure high levels of client satisfaction and retention.
- Lead the mobilisation of new contracts—ensuring a smooth transition and operational start-up.
What You Bring
This role is ideal for a veteran with
- Proven leadership and personnel management skills.
- A solid foundation in mechanical engineering (electrical also useful).
- A calm, mission-focused approach to problem-solving and customer care.
- Experience in managing projects, meeting deadlines, and multitasking across complex workloads.
- Excellent communication and interpersonal skills—able to influence and advise both engineers and clients.
- Familiarity with using management/scheduling software.
- What’s on Offer
- Up to £50,000 basic salary, with a potential performance-based bonus of 10%
- Electric company vehicle (significant tax benefits)
- 25 days’ holiday + Bank Holidays
- Company pension scheme
- Hybrid working – You will be covering the City of London, and you will likely be locally.
This role would suit a veteran who has led engineering sections, managed planned maintenance, or overseen service teams within the Royal Engineers, REME, RAF, or Royal Navy technical branches.
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Service Manager employer: Ex-mil Recruitment Ltd
Join a rapidly growing UK defence technology company that values initiative and ownership, offering a dynamic work environment where you can truly make an impact. With a focus on employee growth, you'll have the opportunity to shape the delivery function while collaborating with experienced technical teams in a supportive culture that encourages problem-solving and innovation. Enjoy the flexibility of remote work, complemented by occasional travel, as you take on meaningful projects that contribute to national security.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at Ex-mil Recruitment Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ex-mil Recruitment Ltd or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ex-mil Recruitment Ltd who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at Ex-mil Recruitment Ltd!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ex-mil Recruitment Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ex-mil Recruitment Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
