At a Glance
- Tasks: Lead a team of engineers, ensuring high-quality service and smooth operations.
- Company: Industry-leading lift service company in the vibrant West End of London.
- Benefits: Competitive salary, performance bonus, electric vehicle, and 25 days holiday.
- Other info: Great career development and personal growth in a structured, accountable culture.
- Why this job: Join a supportive environment that values leadership and offers clear progression opportunities.
- Qualifications: Ex-military background with leadership and planning experience required.
The predicted salary is between 40000 - 45000 £ per year.
My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day. You will be responsible for a number of clients within the West End of London and the day-to-day management of a team of 3 – 4 engineers.
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.
The Role – Your Mission
- As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
- You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
- Strong performance will be recognised, with clear progression opportunities available.
Key Responsibilities
Leadership & Command
- Lead and manage a team of engineers and administrators.
- Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes).
- Coordinate closely with the Administration Manager to ensure systems and processes run efficiently.
Operations & Planning
- Oversee day-to-day operational planning and scheduling.
- Manage the company management system, ensuring accurate records and compliance.
- Use data and reporting to monitor performance and improve delivery.
Engineering & Technical Oversight
- Plan and schedule engineers’ work to ensure timely and effective service.
- Oversee maintenance and technical works, ensuring safety and quality standards are met.
- Support mobilisation of new contracts and services.
Client & Key Account Management
- Manage key client accounts and maintain strong professional relationships.
- Act as the escalation lead for operational issues, providing calm, decisive solutions.
- Ensure a smooth handover and delivery when new contracts go live.
Who They are Looking For
This role is well suited to veterans with backgrounds such as:
- SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering).
- Officers with operations, logistics, engineering or facilities experience.
- Service leavers with leadership, planning, or asset-management experience.
To be eligible for this role you will need the following:
- Clean UK driving licence.
- Good standard of Maths and English.
- NVQ Level 3 (or equivalent professional qualification) or higher.
- Willing to undergo DBS clearance (client requirement).
As well as the following skills & attributes:
- Proven leadership and people-management experience.
- Strong organisation and planning skills.
- Confident communicator (written and verbal).
- Calm under pressure with a problem-solving mindset.
- Comfortable working with management systems, schedules and data.
- Strong sense of accountability and service delivery.
In return they are offering a good starting salary of up to £45k, a 10% annual performance bonus, company electric vehicle, 25 days + Bank Holidays, company pension and ongoing career and personal development which leads to promotion opportunities.
My client seeks veterans as they come from a clear structure and accountability mindset, and you have a clear leadership-led culture and mission focused mindset which is what they are seeking for the company as a whole and are seeking to recruit individuals who are seeking to join a company that will also invest in the company at the same time they invest in you.
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd.
Service Manager - West End, London in Reading employer: Ex-mil Recruitment Ltd
Join an industry-leading lift service and maintenance company in the vibrant West End of London, where your leadership skills will be valued and rewarded. With a competitive salary, performance bonuses, and a commitment to employee development, this role offers a supportive work culture that prioritises accountability and teamwork. As a veteran-friendly employer, we understand the importance of structure and mission focus, ensuring you have the opportunity to grow both personally and professionally while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - West End, London in Reading
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager - West End, London at Ex-mil Recruitment Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ex-mil Recruitment Ltd or be willing to refer you for that Service Manager - West End, London position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ex-mil Recruitment Ltd who’s on the lookout for their next Service Manager - West End, London star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager - West End, London role at Ex-mil Recruitment Ltd!
We think you need these skills to ace Service Manager - West End, London in Reading
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ex-mil Recruitment Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ex-mil Recruitment Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
