Field Service Engineer (100jc) – Westbury/Remote

They are looking for someone who enjoys being outdoors, has a practical and methodical approach and is excited to work with technology because we need more practical support to help us deliver in the UK and internationally.

As a Field Service Engineer, you will be part of our bespoke product delivery team working with soldiers to capture training data that provides insights on their individual and collective shooting performance. To be successful in this role, broad experience is beneficial with strong technical skills and interests, you will also need excellent communication and collaboration skills to be able to work with colleagues, both in delivery and with the development team, and stakeholders.

Join their team and bring your expertise to the table, where you will:

• Support project delivery by installing software onto their hardware and testing the different bespoke components before and during projects.
• Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or support.
• Communicate and effectively engage with stakeholders at all levels whether they are internal engineers, soldiers on a training exercise or senior decision makers. Do this by attentive listening and clear communication, active participation and valuable input driving towards optimal outcomes.
• Embrace a culture of learning by remaining open to feedback and incorporating this feedback into your approach to effectively deliver their products to their customers.

They expect you to have the following:

• Excellent IT skills and an appetite to understand and utilise new and advancing technology.
• Knowledge of deploying IP based networks using DCHP and fixed IPs.
• Knowledge of being able to remote into devices locally and over networks.
• Ability to diagnose and solve networking issues.
• Ability to configure VPNs and add clients to a system.
• Knowledge of MDM management software.
• The ability to work in austere environments with minimal support and equipment to meet a customer need.
• An approach to work that is thorough, has attention to detail and is proactive.
• Excellent communication skills to deliver effective training to the customer and end user.
• Appropriate security clearances, or ability to obtain them.
• A UK Driving Licence.

Whilst not necessary to apply, they would love you to also have:

• Experience of working internationally.
• Knowledge of Python, JSON and SQL.
• Ability to configure, deploy and manage deployable networks (e.g. unifi).
• Experience of hardware configuration and assembly.
• Qualifications in training delivery.
• Experience of working in or with the defence sector.
• Preparedness to work extended or antisocial hours when required by the customer.

My client is a performance analytics company based in the Southwest; they have an office in central Bristol and their main depot based in Westbury, Wiltshire. They embrace hybrid working and the role will be office based typically 1-2 days a week, but you will be required to travel depending on contract and customer demands and may be deployed between 8 to 12 weeks a year both in the UK and possibly overseas, with an extra payment of £100 per day when on UK deployment and with overseas carrying a higher daily rate depending on locations.

The ideal candidate would be someone who has a good understanding of communications systems and has the ability to carry out 1st and 2nd line repairs in the field, as well as being able to communicate with individuals at all levels from Pte’s through to Senior Officers when instructing them on the use of the equipment.

This company is a veteran owned and operated company and the line manager for this particular role is a Royal Marine veteran.

In return they are offering an excellent starting salary, as well as 32 days annual leave (inc. bank holidays) which increases with service, generous pension, health care, life insurance, flexible working, generous learning and development opportunities. Vehicle options can be discussed during the interview process.

For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk.