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- Tasks: Monitor and respond to security incidents in a dynamic 24/7 environment.
- Company: Join a leading security team in Doncaster with a focus on professionalism.
- Benefits: Enjoy a competitive salary, pension scheme, medical coverage, and life insurance.
- Why this job: Gain valuable experience while working flexible shifts that offer more time off.
- Qualifications: Previous customer service experience and SC level security clearance required.
- Other info: Ideal for ex-military individuals seeking a rewarding career in security.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for 2 professional individuals to join our client's team at their Doncaster office. Enjoy the balance of a 4-on, 4-off shift pattern, offering exceptional flexibility and more quality time off than a traditional 9–5 role.
Job Role
To monitor, assess, and respond to security incidents using a range of alarm and surveillance systems within a 24/7 Alarm Receiving Centre. The role requires delivering a professional, efficient, and compliant service by following established procedures while demonstrating sound judgement and initiative when required.
Key Responsibilities
- Operate and monitor all systems within the Alarm Receiving Centre in accordance with company procedures, legislation, Government guidance, and industry standards.
- Respond promptly and appropriately to incoming fire and intruder alarm signals.
- Coordinate emergency responses by liaising with Police, emergency services, external agencies, and internal stakeholders.
- Accurately record all incidents, actions taken, and communications in clear and detailed incident logs.
- Provide a professional and courteous telephone service, handling enquiries efficiently and effectively.
- Identify and report equipment faults to ensure continuity of system operations.
- Complete required daily, weekly, monthly, and quarterly operational checks.
- Ensure effective and structured shift handovers between operators.
- Maintain compliance with ARC standards including BS5979, BS8418, and ISO 9001.
- Ensure information security compliance in line with the Data Protection Act and company policy.
- Carry out additional duties as reasonably required to support operational needs.
Applicant Requirements – Qualifications & Experience
- Previous experience in customer service, call centre, or administrative roles.
- Competent in Microsoft Office applications (Word, Excel, Outlook).
- SC level Government security clearance (or willingness to obtain upon appointment).
Skills & Competencies
- Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.
- Strong analytical skills with the ability to assess situations, determine root cause, and apply appropriate escalation procedures.
- Ability to remain calm, professional, and decisive under pressure.
- Flexible and reliable, with the ability to work a rotating 24/7 shift pattern.
Working Hours
This is a 24/7 operational role. 12-hour shifts. 4 days on / 4 days off rotation. Covering 00:00–24:00, including nights, weekends, and bank holidays.
Benefits
- Company pension scheme.
- Medical cost coverage.
- Life insurance.
If you are interested in applying, please send a copy of your CV to Dan Martin at Ex-Mil Recruitment Ltd or by email to dan@ex-mil.co.uk or via the website www.ex-mil.co.uk outlining why this would be the ideal opportunity for you.
Security Monitoring Operator (064dm) in Doncaster employer: Ex-mil Recruitment Ltd
Contact Detail:
Ex-mil Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Monitoring Operator (064dm) in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your ex-military mates or connections in the security industry. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of alarm systems and emergency response protocols. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 3
Practice your communication skills! You’ll need to handle enquiries and coordinate with various stakeholders, so being articulate and professional is key. Maybe do some mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about landing this role. Good luck!
We think you need these skills to ace Security Monitoring Operator (064dm) in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Monitoring Operator role. Highlight any relevant experience, especially in customer service or administrative roles, and don’t forget to mention your ex-military background if applicable!
Showcase Your Skills: In your application, emphasise your strong analytical skills and ability to remain calm under pressure. These are key traits for the role, so give examples of how you've demonstrated these in past experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Know Your Systems
Familiarise yourself with the alarm and surveillance systems mentioned in the job description. Understanding how these systems work will not only show your technical knowledge but also demonstrate your commitment to the role.
✨Showcase Your Military Experience
Since the role is specifically looking for ex-military individuals, be sure to highlight relevant experiences from your service. Discuss situations where you had to remain calm under pressure or coordinate emergency responses, as these are key skills for a Security Monitoring Operator.
✨Prepare for Scenario Questions
Expect questions that assess your analytical skills and decision-making abilities. Prepare examples of past incidents where you had to assess a situation quickly and take appropriate action. This will help you illustrate your problem-solving skills effectively.
✨Demonstrate Communication Skills
As the role involves liaising with various stakeholders, practice articulating your thoughts clearly and professionally. You might be asked to role-play a scenario where you handle an emergency call, so being able to communicate effectively is crucial.