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- Tasks: Engage with customers via email, phone, and messaging to resolve queries and enhance satisfaction.
- Company: Join a leading retailer of authentic signed sports memorabilia with a stellar reputation.
- Benefits: Enjoy a competitive salary, performance bonuses, career growth opportunities, and great company perks.
- Why this job: Be part of an exciting sports brand focused on customer experience and global expansion.
- Qualifications: Ex-military candidates with strong customer service skills and a passion for sports are preferred.
- Other info: This is a full-time, on-site role in Kidderminster with a salary range of £40-45k.
The predicted salary is between 40000 - 45000 £ per year.
Customer Service Specialist (191jc) – Kidderminster – £40 – 45k + Benefits Are you a high-performing Customer Service professional with a passion for sport and creating memorable customer moments? Do you thrive in a fast-paced environment where real-time interactions matter, and every response is a chance to deliver a standout experience? DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. My client is looking for a Customer Service Specialist to join their ambitious, high-growth team someone who’s not just experienced, but driven to become the best in the industry. This is your chance to take on a senior, hands-on role in one of the most exciting and authentic sports brands in the world. About the Company They are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, they have built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction. They are a fast-growing business with a proven track record and bold plans for the future, and they are just getting started. Their Vision They are on a mission to become a worldwide leader in the sports memorabilia industry by delivering: * Consistently high turnover and profit growth * Five-star customer service and world-class staff * The most exclusive range of signed items available anywhere * A truly global brand presence To help them get there, they need someone who goes the extra mile for customers someone who takes full ownership of customer queries and issues, responds quickly and professionally (even outside of standard hours when needed), and is committed to delivering a first-class experience every time. You’ll be the calm, confident voice that solves problems and turns every interaction into a positive one. The Role This is a senior-level opportunity for someone who can: * Liaising with our world-class customers through emails, messaging, phone & providing accurate information & support * Resolve customer complaints or concerns efficiently & professionally * Maintain customer satisfaction to our world-class Trust Pilot rating * Building long term relationships with new & existing customers * Perform data entry to maintain customer service delivery times * Tracking & resolving issues with our courier They hold high standards, and they are looking for someone who is ready to exceed them. In return, you’ll receive: * * A highly competitive salary * Performance bonuses and growth incentives * The chance to grow your career with a market leader * A front-row seat as we scale into a worldwide brand This is a full time role based on site and your starting package will be between £40 – 45k with Company events, Company pension, Employee discount, Free On-site parking plus many others. For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on (phone number removed)
Customer Service Specialist employer: Ex-mil Recruitment Ltd
Contact Detail:
Ex-mil Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the sports memorabilia industry and the specific products offered by the company. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Leverage your ex-military background to highlight your discipline, teamwork, and problem-solving skills. These qualities are highly valued in customer service roles, especially in a fast-paced environment like this one.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints or difficult situations in the past. Being able to articulate your experience in resolving issues will showcase your capability to maintain high customer satisfaction.
✨Tip Number 4
Research the company's reputation on platforms like Trustpilot. Being knowledgeable about their customer feedback will allow you to discuss how you can contribute to maintaining or improving their ratings during your interview.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise any roles where you’ve had to resolve complaints or build relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles, showcasing your commitment to delivering outstanding experiences.
Highlight Relevant Skills: Focus on skills that are crucial for this role, such as communication, problem-solving, and the ability to work under pressure. Use keywords from the job description to align your application with what the company is looking for.
Showcase Your Military Background: Since the company is specifically looking for ex-military individuals, make sure to highlight your military experience and how it has equipped you with the skills necessary for a customer service role, such as discipline, teamwork, and leadership.
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Show Your Passion for Sports
Since the company is deeply rooted in the sports memorabilia industry, make sure to express your enthusiasm for sports during the interview. Share personal experiences or stories that highlight your passion and how it aligns with the company's mission.
✨Demonstrate Customer-Centric Mindset
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight specific situations where you resolved complaints or created memorable customer moments, as this will resonate well with their focus on customer satisfaction.
✨Emphasise Problem-Solving Skills
The role requires a calm and confident approach to resolving issues. Be ready to discuss scenarios where you've successfully handled difficult situations or complaints, showcasing your ability to turn challenges into positive outcomes.
✨Research the Company Thoroughly
Familiarise yourself with the company's history, values, and product offerings. Understanding their reputation on platforms like Trustpilot can help you articulate how you can contribute to maintaining and enhancing their high standards.
