At a Glance
- Tasks: Lead a team of engineers, ensuring high-quality service and smooth daily operations.
- Company: Industry-leading lift service company in the heart of London.
- Benefits: Competitive salary, performance bonus, electric vehicle, and generous holiday allowance.
- Other info: Dynamic work environment focused on personal and professional development.
- Why this job: Join a mission-driven team that values leadership and offers clear progression opportunities.
- Qualifications: Ex-military background with leadership and planning experience required.
My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day. You will be responsible for a number of clients within the City of London and the day-to-day management of a team of 3 – 4 engineers.
If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.
The Role – Your Mission
As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
Strong performance will be recognised, with clear progression opportunities available.
Key Responsibilities
- Leadership & Command
- Lead and manage a team of engineers and administrators
- Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
- Coordinate closely with the Administration Manager to ensure systems and processes run efficiently
- Operations & Planning
- Oversee day-to-day operational planning and scheduling
- Manage the company management system, ensuring accurate records and compliance
- Use data and reporting to monitor performance and improve delivery
- Engineering & Technical Oversight
- Plan and schedule engineers’ work to ensure timely and effective service
- Oversee maintenance and technical works, ensuring safety and quality standards are met
- Support mobilisation of new contracts and services
- Client & Key Account Management
- Manage key client accounts and maintain strong professional relationships
- Act as the escalation lead for operational issues, providing calm, decisive solutions
- Ensure a smooth handover and delivery when new contracts go live
Who They are Looking For
This role is well suited to veterans with backgrounds such as:
- SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering)
- Officers with operations, logistics, engineering or facilities experience
- Service leavers with leadership, planning, or asset-management experience
To be eligible for this role you will need the following:
- Clean UK driving licence
- Good standard of Maths and English
- NVQ Level 3 (or equivalent professional qualification) or higher
- Willing to undergo DBS clearance (client requirement)
As well as the following skills & attributes:
- Proven leadership and people-management experience
- Strong organisation and planning skills
- Confident communicator (written and verbal)
- Calm under pressure with a problem-solving mindset
- Comfortable working with management systems, schedules and data
- Strong sense of accountability and service delivery
In return they are offering a good starting salary of up to £45k, a 10% annual performance bonus, company electric vehicle, 25 days + Bank Holidays, company pension and ongoing career and personal development which leads to promotion opportunities.
My client seeks veterans as they come from a clear structure and accountability mindset, and you have a clear leadership-led culture and mission focused mindset which is what they are seeking for the company as a whole and are seeking to recruit individuals who are seeking to join a company that will also invest in the company at the same time they invest in you.
Service Manager in City of London employer: Ex-mil Recruitment Ltd
Join a rapidly growing UK defence technology company that values initiative and ownership, offering a dynamic work environment where you can truly make an impact. With a focus on employee growth, you'll have the opportunity to shape the delivery function while collaborating with experienced technical teams in a supportive culture that encourages problem-solving and innovation. Enjoy the flexibility of remote work, complemented by occasional travel, as you take on meaningful projects that contribute to national security.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections, especially those in the lift service and maintenance industry. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and problem-solving. We all know that being calm under pressure is key, so role-play with a mate to nail those responses!
✨Tip Number 3
Showcase your military experience! Highlight how your background in operations and team management makes you the perfect fit for the Service Manager role. We want to see how you can bring that structured mindset to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from the ex-military community making their mark in new roles.
We think you need these skills to ace Service Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience, problem-solving abilities, and any relevant technical knowledge to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your military background has prepared you for managing teams and operations effectively.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it’s improving team performance or enhancing service delivery, we want to see what you can bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Know Your Leadership Style
As a Service Manager, you'll be leading a team of engineers. Before the interview, think about your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully managed teams in the past.
✨Demonstrate Problem-Solving Skills
This role requires a calm and decisive approach to operational issues. Prepare to discuss scenarios where you've effectively resolved problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Management Systems
Since you'll be working with management systems and data, brush up on any relevant software or tools you’ve used before. Be prepared to discuss how you've used data to improve performance and service delivery in previous roles.
✨Build Rapport with Interviewers
Strong communication skills are key for this position. During the interview, engage with your interviewers by asking insightful questions about the company culture and their expectations. This shows you're genuinely interested and helps build a connection.
