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- Tasks: Lead a team of engineers, ensuring smooth daily operations and high-quality service delivery.
- Company: Industry-leading lift service company with a strong focus on leadership and accountability.
- Benefits: Up to £45k salary, performance bonus, electric vehicle, 25 days holiday, and career development.
- Why this job: Join a mission-focused team that values your leadership skills and offers clear progression.
- Qualifications: Ex-military background with leadership and planning experience required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 40000 - 45000 £ per year.
My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day. You will be responsible for a number of clients within the City of London and the day-to-day management of a team of 3 – 4 engineers.
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.
The Role – Your Mission
As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients. You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders. Strong performance will be recognised, with clear progression opportunities available.
Key Responsibilities
- Leadership & Command
- Lead and manage a team of engineers and administrators.
- Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes).
- Coordinate closely with the Administration Manager to ensure systems and processes run efficiently.
- Operations & Planning
- Oversee day-to-day operational planning and scheduling.
- Manage the company management system, ensuring accurate records and compliance.
- Use data and reporting to monitor performance and improve delivery.
- Engineering & Technical Oversight
- Plan and schedule engineers’ work to ensure timely and effective service.
- Oversee maintenance and technical works, ensuring safety and quality standards are met.
- Support mobilisation of new contracts and services.
- Client & Key Account Management
- Manage key client accounts and maintain strong professional relationships.
- Act as the escalation lead for operational issues, providing calm, decisive solutions.
- Ensure a smooth handover and delivery when new contracts go live.
Who They Are Looking For
This role is well suited to veterans with backgrounds such as:
- SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering).
- Officers with operations, logistics, engineering or facilities experience.
- Service leavers with leadership, planning, or asset-management experience.
Eligibility & Requirements
- Clean UK driving licence.
- Good standard of Maths and English.
- NVQ Level 3 (or equivalent professional qualification) or higher.
- Willing to undergo DBS clearance (client requirement).
Skills & Attributes
- Proven leadership and people-management experience.
- Strong organisation and planning skills.
- Confident communicator (written and verbal).
- Calm under pressure with a problem-solving mindset.
- Comfortable working with management systems, schedules and data.
- Strong sense of accountability and service delivery.
Benefits
In return they are offering a good starting salary of up to £45k, a 10% annual performance bonus, company electric vehicle, 25 days + Bank Holidays, company pension and ongoing career and personal development which leads to promotion opportunities.
My client seeks veterans as they come from a clear structure and accountability mindset, and you have a clear leadership-led culture and mission-focused mindset which is what they are seeking for the company as a whole and are seeking to recruit individuals who are seeking to join a company that will also invest in the company at the same time they invest in you.
Contact
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd.
Service Manager (002jc) – City of London employer: Ex-mil Recruitment Ltd
Contact Detail:
Ex-mil Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (002jc) – City of London
✨Tip Number 1
Network like a pro! Reach out to your connections, especially those in the lift service industry or ex-military circles. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and problem-solving. We all know that being calm under pressure is key, so think of examples from your past that showcase your skills.
✨Tip Number 3
Showcase your transferable skills! Whether it’s managing schedules or leading teams, make sure you highlight how your military experience aligns with the role of Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Service Manager (002jc) – City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience, especially in managing teams and operations, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've handled challenges and led teams in the past, especially under pressure.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to resolve issues quickly and effectively. We want to see how you’ve maintained strong relationships with clients while ensuring high-quality service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Manager. Brush up on your knowledge of operational planning, team leadership, and client management. Being able to discuss specific examples from your past experience will show that you're ready to take command.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in high-pressure situations. Think of instances where you successfully managed schedules or resolved escalations. This is your chance to demonstrate how your military background has equipped you for this role.
✨Be Data Savvy
Since the role involves monitoring performance and improving delivery, be ready to discuss how you've used data in previous roles. Whether it’s managing compliance records or scheduling work, showing that you can leverage data effectively will set you apart.
✨Build Rapport
Remember, strong relationships with clients and stakeholders are crucial. Practice how you would approach building these relationships and resolving issues calmly. A friendly yet professional demeanour can go a long way in making a positive impression.
