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- Tasks: Lead a team of engineers, ensuring top-tier service delivery and operational excellence.
- Company: Established company in Lift and Escalator Maintenance with over 30 years of experience.
- Benefits: Up to £40k salary, performance bonus, electric vehicle, 25 days holiday, and hybrid working.
- Other info: Dynamic role with opportunities for career growth and client relationship management.
- Why this job: Transition your military leadership skills into a rewarding civilian role with real impact.
- Qualifications: Ex-military with mechanical engineering background and proven leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
Are you a former Senior NCO or Officer with a background in mechanical or electrical engineering? Do you have experience leading small teams, managing operations, and coordinating with multiple stakeholders under pressure? Then this opportunity could be an ideal fit as you transition into civilian employment.
Our client, a well-established company with over 30 years of experience in the Lift and Escalator Maintenance and Installation sector, is looking for a Service Manager to join their growing team. Due to continued expansion and demand, they are seeking a motivated, solutions-focused leader to help coordinate their field operations and key client accounts.
What You’ll Be Doing
- Reporting to the Regional Manager, you will lead and manage a team of engineers, ensuring top-tier service delivery across multiple locations, while maintaining operational excellence and customer satisfaction.
Key Responsibilities
- Team & Operational Leadership
- Lead a team of 3–4 engineers across multiple sites.
- Conduct weekly planning and review meetings to assess KPIs and align strategy.
- Manage engineering schedules and ensure task completion to a high standard.
- Act as the first point of escalation for operational issues—resolve problems swiftly and professionally.
- Service Delivery & Coordination
- Oversee daily operations via the company’s management system.
- Ensure compliance, accurate reporting, and efficient resource planning.
- Coordinate with Admin Manager to streamline internal processes.
- Client & Account Management
- Manage relationships with 40–50 clients responsible for portfolios of up to 300 lifts.
- Ensure high levels of client satisfaction and retention.
- Lead the mobilisation of new contracts—ensuring a smooth transition and operational start-up.
What You Bring
- Proven leadership and personnel management skills.
- A solid foundation in mechanical engineering (electrical also useful).
- A calm, mission-focused approach to problem-solving and customer care.
- Experience in managing projects, meeting deadlines, and multitasking across complex workloads.
- Excellent communication and interpersonal skills—able to influence and advise both engineers and clients.
- Familiarity with using management/scheduling software.
What’s on Offer
- Up to £40,000 basic salary, with a potential performance-based bonus of 10%.
- Electric company vehicle (significant tax benefits).
- 25 days holiday + Bank Holidays.
- Company pension scheme.
- Hybrid working – covering the Midlands area, likely based from Birmingham to Reading, or anywhere in between.
This role would suit a veteran who has led engineering sections, managed planned maintenance, or overseen service teams within the Royal Engineers, REME, RAF, or Royal Navy technical branches.
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk.
Service Manager (123jc) – Midlands/Remote in Birmingham employer: Ex-mil Recruitment Ltd
Contact Detail:
Ex-mil Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (123jc) – Midlands/Remote in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your ex-military mates and let them know you're on the hunt for a Service Manager role. They might have leads or connections that could help you land that perfect job.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and operations management. We all know how important it is to showcase your experience in managing teams and delivering top-notch service.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and operations will not only impress them but also help you tailor your responses during interviews. Show them you’re genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way as you transition into civilian employment.
We think you need these skills to ace Service Manager (123jc) – Midlands/Remote in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and any relevant engineering background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your problem-solving skills and ability to manage teams under pressure.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Know Your Engineering Basics
Brush up on your mechanical and electrical engineering knowledge. Be ready to discuss specific projects or experiences where you applied this knowledge, as it will show your technical competence and how it relates to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your ability to manage operations and resolve issues swiftly, as these are key aspects of the Service Manager role.
✨Understand Client Management
Familiarise yourself with client relationship management. Be prepared to discuss how you've maintained client satisfaction and retention in previous roles, as this will demonstrate your capability to handle the responsibilities of managing 40–50 clients.
✨Practice Problem-Solving Scenarios
Think of potential operational issues that could arise in the role and how you would address them. Practising these scenarios will help you articulate your calm, mission-focused approach during the interview.