After Sales Manager (089lw) – Engineering –Ireland

Our client, who deliver a comprehensive selection of products and practical solutions in the landscaping, ground maintenance, fleet management, agriculture and farming, across the UK and Ireland, have an exciting opportunity for an Aftersales Manager. In Ireland, they distribute grounds machinery/maintenance and irrigation solutions.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

Alongside having service management skills, you will also be the type of professional who can seek out new business opportunities. Our client is looking for not only technical engineering experience but also a strong commercial awareness that will help drive the service business forward. Technical knowledge of engines, hydraulics and electrics is preferred.

The main purpose of the role is to provide leadership, management and co-ordination for all the aftersales activity including parts, training, retail servicing and customer support functions. Develop initiatives and consistent team performance that will deliver the highest standards of customer support and services. Enhance sales of parts and service within the territory. To promote and grow the market share of parts and service within the territory.

• To maintain a high degree of customer service across the aftersales operations - ensuring that ownership of customer problems.
• Primary contact for all servicing enquiries; booking technician visits to sites or arranging for collection of machinery back to site for technical support.
• Primary contact for all parts enquiries, assisting customers with parts identification and processing parts orders.
• Manage and lead the mobile service team and internal technicians. Taking daily control of diary activity to ensure customer needs are met.
• Develop future retail parts & service strategy, growth and service levels.
• Manage local inventory levels and purchasing activity to achieve first class customer service and fill rates from efficient stock levels and emergency order responses.
• Run parts promotion and local roll out of parts marketing programs and initiatives.
• Responsibility for driving our client to achieve “GOLD” standards on the KPI Scorecard’s.
• Manage and monitor pricing policies on parts and service and competitiveness in the market. Understanding market needs and drivers and responding with initiatives or programmes where necessary.
• Liaise with the General Manager on action plans, reporting, departmental budgets and future business and department strategy.
• Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programmes, including parts activity and developments, and brand awareness and promotion.
• Follow up on product installations from aftersales perspective.
• To plan and conduct regular visits to customers to promote parts and service.
• Actively push and promote service contracts to customers within the territory.
• To attend product and technical training events related to technical service and personal development training, as required.
• Key holder responsibility for site security.
• Adhere to policy and procedures.

If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you to Liz Walsh at Ex-Mil Recruitment Ltd or by email to liz@ex-mil.co.uk.

Apply here