At a Glance
- Tasks: Lead exciting projects in event management and ticketing, ensuring top-notch client service.
- Company: Join Jonas Event Technology, a leader in event registration and software solutions.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to mentor and share knowledge.
- Why this job: Make a real impact in the events industry while developing your project management skills.
- Qualifications: Experience in project management and strong client relationship skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Jonas Event Technology (JET) is a leading event registration services and events software company serving the trade exhibition, consumer, and conference markets. Dataflow provides advanced delegate management and event ticketing solutions.
Position Summary
Reporting to the Operations Director, the Senior Project Manager (Dataflow) will lead the delivery of delegate management and ticketing services through Dataflow solutions, working as part of the JET team whilst being employed by Dataflow. This is a hands-on, senior delivery role focused on owning projects and client accounts end-to-end. The Senior Project Manager will lead projects from post-sale through to post-event reporting, acting as the primary point of contact for assigned accounts and ensuring effective use of Dataflow’s software and services. The role does not carry senior leadership team (SLT) representation, but is accountable for project and account leadership, with scope to mentor colleagues within JET’s project management team and share knowledge of Dataflow products.
Key Responsibilities
- Lead the end-to-end delivery of delegate management and ticketing services for assigned events and accounts.
- Own the client relationship for assigned accounts, acting as the primary day-to-day point of contact and providing expert advice on best practice in delegate and data management.
- Build strong working relationships with stakeholders across Dataflow, JET, and client organisations at project and operational level.
- Manage project scope, timelines, dependencies, and risks, escalating where appropriate to ensure delivery on time, in scope, and to client expectations.
- Coordinate with professional services, development, sales, support, and finance teams to deliver against project commitments.
- Ensure compliance with GDPR, data security, and industry best practice across all assigned projects and accounts.
Knowledge Sharing & Mentoring
- Act as a subject matter expert for Dataflow delegate management and ticketing solutions on assigned projects.
- Provide informal training, guidance, and mentorship to JET project managers, enabling them to support and deliver Dataflow products effectively.
- Contribute to shared knowledge and best practice within the wider project management and professional services team.
Process & Continuous Improvement
- Drive operational quality on assigned projects and accounts, identifying and implementing improvements to ways of working.
- Gather and act on client feedback to enhance service delivery.
- Support reporting, forecasting, and revenue recognition activities for assigned accounts as required.
- Keep up to date with industry trends, new technologies, and competitor offerings relevant to the products and clients in scope.
Internal Liaison
- Work with R&D teams to feed back client requirements and product issues, helping to inform roadmap discussions.
- Support Sales with pre-sales discussions where project or account expertise is needed, ensuring Dataflow solutions are scoped accurately.
- Provide input to Marketing on case studies and customer stories drawn from delivered projects.
- Provide accurate operational and project data for JET reporting as required.
Qualifications and Skills
- Proven experience as a project manager within delegate management, ticketing, or event technology, with a track record of leading projects and owning client accounts.
- Strong client relationship management skills and experience delivering complex, multi-stakeholder projects.
- Skilled in project management methodologies (PRINCE2, PMP, or equivalent).
- Knowledge of data management, GDPR compliance, reporting tools, and event technology (e.g., registration systems, badge printing, NFC/RFID, lead retrieval).
- Commercial awareness, including an understanding of project margin and revenue recognition, is desirable.
- Strong problem-solving ability with a calm and proactive approach under pressure.
- Comfortable in a hybrid role (office, home, onsite), with flexibility for occasional travel and weekend work.
Personal Characteristics
- Results-focused and detail-oriented, with a drive to deliver exceptional client service.
- A team player with strong organisational skills and the ability to influence at project and account level.
- Proactive, self-motivated, and able to work autonomously while leading their own portfolio.
- Strong communication skills, able to build trust and rapport with clients and colleagues alike.
- A natural mentor, willing to share knowledge and support the development of colleagues.
Business Unit: Dataflow
Scheduled Weekly Hours: 37.5
Number of Openings Available: 1
Worker Type: Regular
Senior Project Manager in Wallingford employer: EWS Group
At Jonas Event Technology, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Senior Project Manager based in Wallingford, Oxfordshire, you will benefit from flexible working arrangements, opportunities for professional development, and the chance to mentor fellow team members while leading impactful projects in the dynamic events industry. Join us to be part of a forward-thinking company that values your contributions and supports your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager in Wallingford
✨Tip Number 1
Network like a pro! Reach out to your connections in the event tech industry and let them know you're on the hunt for a Senior Project Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile showcases your project management skills and experience in delegate management and ticketing. Engage with relevant content and connect with industry professionals to increase your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Dataflow products and best practices in event technology. Be ready to discuss how you've successfully managed complex projects and built strong client relationships in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Project Manager in Wallingford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Project Manager role. Highlight your experience in project management, especially in delegate management and event technology. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past projects and how they relate to the responsibilities listed in the job description.
Showcase Your Client Management Skills:Since client relationship management is key for this role, make sure to highlight your experience in managing client accounts. We love seeing how you've built strong relationships and delivered exceptional service in previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at EWS Group
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand your past projects, especially those related to delegate management and ticketing. Be ready to discuss specific challenges you faced, how you overcame them, and the impact of your work on client satisfaction.
✨Showcase Your Client Relationship Skills
Since this role involves managing client accounts, prepare examples that highlight your ability to build strong relationships. Think about times when you turned a challenging client situation into a success story, and be ready to share these during the interview.
✨Demonstrate Your Knowledge of Best Practices
Brush up on industry best practices, particularly around GDPR compliance and data management. Be prepared to discuss how you ensure compliance in your projects and how you keep up with industry trends and technologies.
✨Be Ready to Mentor
As a Senior Project Manager, you'll be expected to mentor others. Think about your mentoring style and be ready to share examples of how you've supported colleagues in the past. This will show your potential employer that you're not just a leader but also a team player.
