Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch tech support and resolve customer issues with a smile.
- Company: Join a leading technology solutions provider in a vibrant team.
- Benefits: Enjoy great perks, including competitive pay and a supportive work culture.
- Why this job: Kickstart your career in tech while helping customers every day.
- Qualifications: IT qualifications and a knack for problem-solving are essential.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
A technology solutions provider is seeking a 1st Line Technical Support Agent in Rochester, Kent. The role involves delivering excellent customer service by logging calls, resolving support issues, and maintaining customer satisfaction.
Essential skills include:
- Knowledge of Microsoft operating systems and applications
- Strong communication
- The ability to prioritise multiple tasks
Ideal candidates will have IT qualifications and experience with support products. This full-time position offers a collaborative working environment with excellent benefits.
First-Line Tech Support Agent – On-Site (Rochester/Kent) employer: EWS Group
Contact Detail:
EWS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line Tech Support Agent – On-Site (Rochester/Kent)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can explain technical issues clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your multitasking abilities! Be ready to discuss how you've handled multiple tasks in previous roles. Use specific examples to demonstrate your prioritisation skills and how you kept customers satisfied under pressure.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, you'll find more tips and resources to help you ace the process!
We think you need these skills to ace First-Line Tech Support Agent – On-Site (Rochester/Kent)
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your knowledge of Microsoft operating systems and applications in your application. We want to see how your tech skills can help us deliver top-notch support to our customers!
Communicate Clearly: Strong communication is key for this role, so use your application to demonstrate your ability to convey information clearly. We love candidates who can express their thoughts in a straightforward manner!
Prioritise Your Experience: If you've got IT qualifications or experience with support products, make sure to prioritise that info in your application. We’re looking for candidates who can juggle multiple tasks effectively, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at EWS Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and applications. Be ready to discuss specific issues you've resolved in the past, as this will show your technical expertise and problem-solving skills.
✨Show Off Your Communication Skills
Since this role is all about delivering excellent customer service, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling customer queries.
✨Prioritisation is Key
Prepare examples of how you've successfully managed multiple tasks or support issues at once. This will demonstrate your ability to prioritise effectively, which is crucial for a First-Line Tech Support Agent.
✨Research the Company Culture
Take some time to understand the company’s values and work environment. Being able to align your answers with their culture during the interview can really set you apart from other candidates.