At a Glance
- Tasks: Diagnose and resolve software and hardware issues for customers via phone, email, and remote tools.
- Company: Join Jonas FinTech, a dynamic leader in the financial technology sector.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a supportive team with a focus on innovation and collaboration.
- Why this job: Make a real difference by enhancing customer experiences in the fast-paced FinTech world.
- Qualifications: Strong problem-solving skills and a passion for customer support are essential.
The predicted salary is between 30000 - 40000 £ per year.
Jonas Fin Tech is seeking a highly motivated Customer Support Technical Specialist to join our busy Customer Services team.
You will diagnose and resolve software and hardware issues by phone, email and remote tools, balancing speed and accuracy to deliver a great customer experience.
You will coordinate with Development and QA, document steps, contribute to knowledge base articles, and support Bacs Direct Debit and bureau services.
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Remote FinTech Technical Support Specialist employer: EWS Group
Imaginet is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive professional development opportunities and the chance to lead strategic initiatives in a rapidly evolving digital landscape. Located in the UK, our team enjoys a supportive environment that values creativity and encourages building meaningful partnerships.
