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- Tasks: Manage key customer relationships and ensure effective use of our specialised technology.
- Company: Join a global software leader with a focus on customer success.
- Benefits: Enjoy a full-time remote role with competitive pay and great work-life balance.
- Why this job: Make a real impact by enhancing customer satisfaction and driving retention.
- Qualifications: 3–5+ years in Customer Success or Account Management with strong communication skills.
- Other info: Work in a dynamic environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A global software leader is seeking a Customer Success Account Manager to manage key customer relationships, ensuring effective use of the company's specialized technology.
Responsibilities include:
- Conducting business reviews
- Identifying upsell opportunities
- Handling contract negotiations
The ideal candidate will have 3–5+ years in Customer Success or Account Management, with strong communication skills and a deep understanding of customer needs.
This is a full-time remote position based in Europe, with a focus on retention and customer satisfaction.
Remote Customer Success Lead — Strategic Accounts employer: EWS Group
Contact Detail:
EWS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Success Lead — Strategic Accounts
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their technology and customer base so you can showcase how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how you've successfully managed customer relationships in the past, focusing on retention and satisfaction. We love hearing about real-life examples that demonstrate your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us drive customer success.
We think you need these skills to ace Remote Customer Success Lead — Strategic Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success or Account Management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can help us enhance our key customer relationships. Keep it engaging and personal.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EWS Group
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success and Account Management. Understand key metrics like NPS, churn rate, and customer lifetime value. This will help you demonstrate your expertise and show that you can effectively manage key customer relationships.
✨Prepare for Business Reviews
Since conducting business reviews is a big part of the role, think about how you would approach these meetings. Prepare examples of how you've successfully conducted reviews in the past, focusing on how you identified upsell opportunities and improved customer satisfaction.
✨Showcase Your Communication Skills
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to record yourself, so you can refine your delivery and ensure you come across as personable and professional.
✨Understand the Company’s Technology
Familiarise yourself with the company’s specialized technology and how it benefits customers. Be ready to discuss how you would help clients leverage this technology to meet their needs. This shows that you're not just interested in the role, but also in how you can contribute to the company's success.
