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- Tasks: Provide top-notch technical support and resolve customer issues in a fast-paced environment.
- Company: Join MWC Partners, the UK's leading independent reseller of Cegid Retail.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to service excellence.
- Why this job: Be the hero for customers, ensuring their retail systems run smoothly and efficiently.
- Qualifications: Strong communication skills and problem-solving abilities; IT support experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
MWC Partners are the UK’s leading independent reseller of Cegid Retail, the omnichannel POS solution for fashion and specialty retail. Our services range from supporting feasibility studies and system design through to functional requirement workshops, system configuration, hardware procurement, and comprehensive testing ahead of installation and ongoing support. In addition to delivering these services across the Cegid community, we also provide hardware procurement and installation for other leading POS platforms, including LS Retail, Microsoft Dynamics 365, and Retail-J. We are also specialists in retail payments technology, with deep expertise in integrating point-of-sale software with payment systems for global payment service providers—all backed by our commitment to service excellence.
About the role
We’re looking for a proactive Support Analyst to join our growing team. You’ll be the first point of contact for customers, helping resolve technical issues and ensuring their retail systems operate smoothly. This is a fast-paced, customer-facing role where you’ll take ownership of issues and see them through to resolution.
Key responsibilities
- Act as the first point of contact for technical support queries via phone and email
- Diagnose and resolve hardware, software, and network issues
- Log and manage support tickets, ensuring all key information is captured
- Take ownership of issues through to resolution, keeping customers updated
- Escalate complex issues to internal teams with clear and detailed handovers
- Monitor Service Level Agreements (SLAs) and proactively manage risks
- Deliver a high standard of customer service at all times
- Identify recurring issues and support root cause analysis
- Ensure compliance with health and safety standards
- Participate in an on-call rota which is 1 in 3 weeks of evening on-call and 1 in 6 weekends.
What we’re looking for
- Excellent written and verbal communication skills
- Strong problem-solving ability
- Ability to work independently and under pressure
- Experience with Microsoft OS and Office applications
- Aware of the retail environment
- Experience in a helpdesk or IT support environment would be advantageous.
Support Technician in Milton Keynes employer: EWS Group
Contact Detail:
EWS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research MWC Partners and their services, especially around Cegid Retail. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues you might face as a Support Technician and how you'd resolve them. Being able to demonstrate your thought process during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at MWC Partners.
We think you need these skills to ace Support Technician in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Technician role. Highlight relevant experience, especially in IT support and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically to impress us right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at EWS Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft OS and Office applications. Be ready to discuss any relevant experience you have in diagnosing and resolving hardware, software, and network issues.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've delivered excellent customer service in the past. Think about times when you took ownership of an issue and how you kept customers updated throughout the resolution process.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues. Practise articulating your thought process clearly and logically, as this will demonstrate your strong problem-solving ability.
✨Understand the Retail Environment
Familiarise yourself with the retail landscape and the specific challenges it faces. This knowledge will help you relate better to the role and show that you understand the context in which you'll be working.