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- Tasks: Install and configure hardware systems while solving technical issues on-site or remotely.
- Company: Join a dynamic global organisation that values innovation and collaboration.
- Benefits: Enjoy competitive pay, 25 days annual leave, and a range of health benefits.
- Why this job: Make a real impact in a role that combines tech with hands-on problem-solving.
- Qualifications: Experience in technical support or installation, with strong troubleshooting skills.
- Other info: Opportunities for career growth in a diverse and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Install, configure, and test hardware systems, including people counting sensors and peripherals.
Conduct site surveys to assess requirements for safe and efficient installations.
Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
Carry out scheduled maintenance and system upgrades.
Maintain accurate documentation of all service activities, including reports and timesheets.
Liaise with internal teams to coordinate project timelines and resolve escalations.
Ensure compliance with company standards and health & safety regulations during all field activities.
Represent the company professionally, delivering timely and courteous service.
Participate in weekend on-call rotation for remote support.
- Experience in a field-based technical support or installation role and working at heights.
- Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
- Proficiency in Microsoft Windows environments and MS Office Suite.
- Ability to identify, troubleshoot and repair hardware issues.
- Excellent planning and organisational skills; ability to manage multiple priorities.
- Strong communication and interpersonal skills for effective client interaction.
- Problem-solving mindset with the ability to make sound decisions under pressure.
- Self-motivated with a proactive, 'can-do' attitude.
- Highly organised and adaptable to changing priorities.
- Calm and confident under pressure.
- Strong team player with a focus on collaboration and relationship building.
- Commitment to continuous learning and professional development.
- Prepared to work out of hours as required.
- Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
- Experience within the heritage sector and listed buildings advantageous.
Be part of a dynamic and innovative global organisation.
Competitive compensation and benefits package.
Opportunities for career growth within our expansive portfolio.
Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.
- 25 days annual leave
- 10 days rolling sick plan, including extended illness pay
- Pension 5% EE and 5% ER
- Life Assurance 4x base salary
- Private Health Insurance
- Cashplan
- Option to join the CSI Employee Share Purchase Scheme
- Personal Travel Insurance
- Cycle to Work scheme
- Electric/Hybrid Vehicle scheme
- Discounted gym membership
- Discounted high street retailer scheme
- Employee funded benefits, such as dental insurance, will writing services etc.
Field Services Engineer in London employer: EWS Group
Contact Detail:
EWS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer in London
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with hardware systems or installations before applying. This will not only boost your confidence but also give you real-life examples to discuss during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in the field services sector. They can provide insider tips and might even refer you directly, which can really help you stand out from the crowd.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your problem-solving skills and be ready to share how you've tackled technical issues in the past. We love hearing about your thought process and how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team!
We think you need these skills to ace Field Services Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field-based technical support and installations. Use keywords from the job description, like 'hardware systems' and 'IP networks', to show we’re on the same page.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've diagnosed and resolved technical issues in the past. Let us see your problem-solving mindset in action!
Show Off Your Skills: Don’t forget to mention any relevant certifications or experiences, especially if you’ve worked in the heritage sector. We love seeing candidates who are committed to continuous learning and professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EWS Group
✨Know Your Tech
Make sure you brush up on your knowledge of hardware systems, especially people counting sensors and IP networks. Be ready to discuss your past experiences with installations and troubleshooting, as this will show your technical prowess and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think of specific scenarios where you had to think on your feet or work under pressure, as this will highlight your ability to handle challenges effectively.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple priorities, come prepared with examples of how you've successfully juggled tasks in previous jobs. Discuss your planning strategies and how you maintain accurate documentation, as this will reflect your attention to detail.
✨Communicate Like a Pro
Strong communication is key in this role, so practice articulating your thoughts clearly. Be ready to discuss how you've liaised with teams or clients in the past, and don’t forget to showcase your interpersonal skills during the interview to leave a lasting impression.
