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- Tasks: Manage strategic customer accounts and drive value, retention, and growth.
- Company: Join Greycon, a global leader in manufacturing software solutions.
- Benefits: Enjoy competitive salary, bonuses, and the flexibility of remote work.
- Why this job: Make a real impact by helping customers maximise their technology benefits.
- Qualifications: 3-5 years in Customer Success or Account Management with strong communication skills.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Europe (Remote)
Reports to: Head of Customer Success
Department: Customer Success Value Enhancement
About Greycon Software: Greycon Software is a global leader with over four decades of experience providing specialized software solutions for roll-based and flat-sheet manufacturing industries. Our innovative suite of products, including X-Trim, opt-Studio, GreyconMill, and GreyconWeb, optimizes manufacturing processes for Paper & Board, Metals, Non-wovens, Plastic Films, Printing, and Converting sectors.
Role Summary: We are hiring a commercially minded Customer Success Account Manager to manage strategic customers across multiple regions. This role is responsible for driving value, retention, and growth within existing accounts, ensuring customers maximise the benefits of Greycon's technology, and building long-term trusted relationships. You will be the main point of contact for assigned customers, leading periodic business reviews, identifying expansion opportunities, negotiating renewals, and ensuring customer satisfaction and adoption of new functionality and modules.
Key Responsibilities:
- Act as primary CS contact for an assigned customer portfolio
- Understand production workflows, challenges, and priorities in the non-woven / paper / converting industries
- Conduct QBRs, success reviews, health-checks and value reporting
- Drive adoption of newly released features, modules, analytics and optimisation tools
- Own renewal cycles end-to-end, including proposal creation and negotiation
- Identify upsell opportunities, expansions of modules or production lines, and support-tier upgrades
- Apply a value-based negotiation approach (not price-driven)
- Forecast renewals and expansion revenue accurately
- Work closely with Support, Delivery, Product and Sales teams to resolve issues and improve customer experience
- Track and follow up on open items, SLAs, and support outcomes
- Ensure customers receive the correct training, onboarding and documentation
- Maintain CRM accuracy
- Produce monthly updates on account health, renewal risk, forecast and customer sentiment
- Proactively highlight churn risks, blockers, and opportunities
Required Skills & Experience:
- 3–5+ years in Customer Success, Account Management, or a similar client-facing commercial role
- Experience negotiating renewals, commercial contracts, or upsells
- Strong communication skills with plant managers, operations leaders, and C-level stakeholders
- Analytical mindset, comfortable discussing ROI and efficiency outcomes
- Able to manage multiple complex enterprise customers simultaneously
- Familiar with B2B SaaS, preferably manufacturing-focused
Nice to Have:
- Knowledge of non-woven, paper, packaging, or industrial manufacturing workflows
- Technical understanding of production data, optimisation, or scheduling tools
- Language English / Spanish for US and English/ German/ others
Personality Fit:
- Demonstrates proactive ownership of customer outcomes
- Commercially savvy with value-based negotiation ability
- Strong communication and stakeholder-management skills
- Curious and fast learning
- Enjoy working across regions
Success Metrics (KPIs):
- Renewal rate target met/exceeded
- Net Revenue Retention growth
- Strong customer satisfaction scores
- High adoption of released features and capabilities
- Accurate forecasting of renewals / churn risks
Compensation: Competitive salary with bonus, aligned with local market benchmarks. Total compensation range provided during initial screening.
Additional Information: This is a full-time, permanent remote role based in Europe. Candidates must have the legal right to work in their country of residence.
Diversity & Inclusion: Greycon is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability, gender identity, marital/parental status, ethnicity, religion, sexual orientation, or any other protected characteristic.
Data Privacy (GDPR): By applying for this position, you consent to Greycon processing your personal data for recruitment and hiring purposes in accordance with the GDPR. Your data will be handled confidentially and used only for the application process.
Customer Success Account Manager in London employer: EWS Group
Contact Detail:
EWS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Greycon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Account Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Greycon's products. Understand how they optimise manufacturing processes and think about how you can help customers maximise these benefits. Show them you're not just another candidate; you're someone who gets their tech and can drive value.
✨Tip Number 3
Practice your negotiation skills! Since this role involves renewals and upsells, be ready to discuss how you would approach these conversations. Use role-play with a friend or mentor to get comfortable with value-based negotiations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Greycon team. Make sure to highlight your relevant experience in Customer Success and your understanding of the manufacturing industry.
We think you need these skills to ace Customer Success Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Account Manager role. Highlight your experience in customer success and account management, especially in B2B SaaS or manufacturing. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated with clients in the past.
Highlight Relevant Experience: Don’t forget to mention any experience you have with negotiating renewals or upselling. We love candidates who can show they’ve driven value and growth in previous roles, so make sure to include specific achievements that reflect this.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at EWS Group
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand how to drive value and retention for clients, especially in the manufacturing sector. Be ready to discuss your experience with managing accounts and how you've helped customers maximise their use of technology.
✨Research Greycon's Products
Familiarise yourself with Greycon's suite of products like X-Trim and GreyconMill. Knowing how these tools optimise manufacturing processes will help you demonstrate your understanding of the role and how you can contribute to customer satisfaction and adoption.
✨Prepare for Value-Based Negotiation Questions
Since this role involves negotiating renewals and upsells, be prepared to discuss your approach to value-based negotiations. Think of examples where you've successfully navigated similar situations and how you focused on delivering value rather than just price.
✨Showcase Your Communication Skills
As a Customer Success Account Manager, strong communication is key. Prepare to share examples of how you've effectively communicated with various stakeholders, from plant managers to C-level executives. Highlight your ability to build long-term relationships and resolve issues collaboratively.