At a Glance
- Tasks: Install and configure hardware systems while solving technical issues on-site or remotely.
- Company: Join a dynamic global organisation that values innovation and collaboration.
- Benefits: Enjoy competitive pay, 25 days annual leave, and a range of health benefits.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact in a role that combines tech with hands-on problem-solving.
- Qualifications: Experience in technical support and strong knowledge of IP networks and Wi-Fi technologies.
The predicted salary is between 36000 - 60000 £ per year.
Install, configure, and test hardware systems, including people counting sensors and peripherals.
Conduct site surveys to assess requirements for safe and efficient installations.
Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
Carry out scheduled maintenance and system upgrades.
Maintain accurate documentation of all service activities, including reports and timesheets.
Liaise with internal teams to coordinate project timelines and resolve escalations.
Ensure compliance with company standards and health & safety regulations during all field activities.
Represent the company professionally, delivering timely and courteous service.
Participate in weekend on-call rotation for remote support.
- Experience in a field-based technical support or installation role and working at heights.
- Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
- Proficiency in Microsoft Windows environments and MS Office Suite.
- Ability to identify, troubleshoot and repair hardware issues.
- Excellent planning and organisational skills; ability to manage multiple priorities.
- Strong communication and interpersonal skills for effective client interaction.
- Problem-solving mindset with the ability to make sound decisions under pressure.
- Self-motivated with a proactive, 'can-do' attitude.
- Highly organised and adaptable to changing priorities.
- Calm and confident under pressure.
- Strong team player with a focus on collaboration and relationship building.
- Commitment to continuous learning and professional development.
- Prepared to work out of hours as required.
- Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
- Experience within the heritage sector and listed buildings advantageous.
Be part of a dynamic and innovative global organisation.
Competitive compensation and benefits package.
Opportunities for career growth within our expansive portfolio.
Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.
- 25 days annual leave
- 10 days rolling sick plan, including extended illness pay
- Pension 5% EE and 5% ER
- Life Assurance 4x base salary
- Private Health Insurance
- Cashplan
- Option to join the CSI Employee Share Purchase Scheme
- Personal Travel Insurance
- Cycle to Work scheme
- Electric/Hybrid Vehicle scheme
- Discounted gym membership
- Discounted high street retailer scheme
- Employee funded benefits, such as dental insurance, will writing services etc.
Field Services Engineer employer: EWS Group
As a Field Services Engineer with us, you'll join a dynamic and innovative global organisation that prioritises employee growth and development. Our collaborative work culture champions diversity, equity, and inclusion, ensuring that every team member can thrive. With a competitive benefits package, including generous annual leave, private health insurance, and opportunities for career advancement, we are committed to providing a meaningful and rewarding employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience in installations or technical support. Whether it's volunteering or taking on small projects, showing that you can handle hardware systems will make you stand out.
✨Tip Number 2
Network like a pro! Connect with professionals in the field services sector through LinkedIn or local meetups. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've diagnosed and resolved technical issues. This will demonstrate your ability to think on your feet and keep clients happy.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Services Engineer role. Highlight any relevant technical support or installation experience, especially in the heritage sector if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at StudySmarter. Mention your problem-solving mindset and how you handle pressure, as these are key for this role.
Show Off Your Technical Skills:Don’t forget to mention your proficiency with IP networks, Wi-Fi technologies, and Microsoft Windows environments. We want to see how you can diagnose and resolve issues effectively, so give us examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EWS Group
✨Know Your Tech
Make sure you brush up on your knowledge of hardware systems, especially people counting sensors and IP networks. Be ready to discuss your past experiences with installations and troubleshooting, as this will show your technical prowess and confidence in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Highlight your ability to think on your feet and make sound decisions under pressure, as this is crucial for a Field Services Engineer.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple priorities and keep accurate documentation of service activities. Mention any tools or methods you use to stay organised, as this will reflect your planning skills and attention to detail.
✨Emphasise Teamwork and Communication
Since liaising with internal teams is key, prepare to discuss how you’ve collaborated with others in the past. Share examples of effective client interactions and how you maintain professionalism, as strong interpersonal skills are essential for this role.
