Field Services Engineer

* Install, configure, and test hardware systems, including people counting sensors and peripherals.* Conduct site surveys to assess requirements for safe and efficient installations.* Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.* Carry out scheduled maintenance and system upgrades.* Maintain accurate documentation of all service activities, including reports and timesheets.* Liaise with internal teams to coordinate project timelines and resolve escalations.* Ensure compliance with company standards and health & safety regulations during all field activities.* Represent the company professionally, delivering timely and courteous service.* Participate in weekend on-call rotation for remote support.* Experience in a field-based technical support or installation role and working at heights.* Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.* Proficiency in Microsoft Windows environments and MS Office Suite.* Ability to identify, troubleshoot and repair hardware issues.* Excellent planning and organisational skills; ability to manage multiple priorities.* Strong communication and interpersonal skills for effective client interaction.* Problem-solving mindset with the ability to make sound decisions under pressure.* Self-motivated with a proactive, \’can-do\’ attitude.* Highly organised and adaptable to changing priorities.* Calm and confident under pressure.* Strong team player with a focus on collaboration and relationship building.* Commitment to continuous learning and professional development.* Prepared to work out of hours as required.* Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.* Experience within the heritage sector and listed buildings advantageous.* Be part of a dynamic and innovative global organisation.* Competitive compensation and benefits package.* Opportunities for career growth within our expansive portfolio.* Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.* 25 days annual leave* 10 days rolling sick plan, including extended illness pay* Pension 5% EE and 5% ER* Life Assurance 4x base salary* Private Health Insurance* Cashplan* Option to join the CSI Employee Share Purchase Scheme* Personal Travel Insurance* Cycle to Work scheme* Electric/Hybrid Vehicle scheme* Discounted gym membership* Discounted high street retailer scheme* Employee funded benefits, such as dental insurance, will writing services etc. #J-18808-Ljbffr