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For Companies At a Glance
- Tasks: Manage strategic customer accounts and drive value, retention, and growth.
- Company: Join Greycon, a global leader in manufacturing software solutions.
- Benefits: Enjoy competitive salary, bonuses, and the flexibility of remote work.
- Why this job: Make a real impact by helping customers maximise their technology benefits.
- Qualifications: 3-5 years in Customer Success or Account Management with strong communication skills.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Europe (Remote)
Reports to: Head of Customer Success
Department: Customer Success Value Enhancement
About Greycon Software: Greycon Software is a global leader with over four decades of experience providing specialized software solutions for roll-based and flat-sheet manufacturing industries. Our innovative suite of products optimizes manufacturing processes for various sectors.
Role Summary: We are hiring a commercially minded Customer Success Account Manager to manage strategic customers across multiple regions. This role is responsible for driving value, retention, and growth within existing accounts, ensuring customers maximise the benefits of Greycon’s technology, and building long-term trusted relationships.
Key Responsibilities:
- Act as primary CS contact for an assigned customer portfolio
- Understand production workflows, challenges, and priorities in the non-woven / paper / converting industries
- Conduct QBRs, success reviews, health-checks and value reporting
- Drive adoption of newly released features, modules, analytics and optimisation tools
- Own renewal cycles end-to-end, including proposal creation and negotiation
- Identify upsell opportunities, expansions of modules or production lines, and support-tier upgrades
- Apply a value-based negotiation approach (not price-driven)
- Forecast renewals and expansion revenue accurately
- Work closely with Support, Delivery, Product and Sales teams to resolve issues and improve customer experience
- Track and follow up on open items, SLAs, and support outcomes
- Ensure customers receive the correct training, onboarding and documentation
- Maintain CRM accuracy
- Produce monthly updates on account health, renewal risk, forecast and customer sentiment
- Proactively highlight churn risks, blockers, and opportunities
Required Skills & Experience:
- 3–5+ years in Customer Success, Account Management, or a similar client-facing commercial role
- Experience negotiating renewals, commercial contracts, or upsells
- Strong communication skills with plant managers, operations leaders, and C-level stakeholders
- Analytical mindset, comfortable discussing ROI and efficiency outcomes
- Able to manage multiple complex enterprise customers simultaneously
- Familiar with B2B SaaS, preferably manufacturing-focused
Nice to Have:
- Knowledge of non-woven, paper, packaging, or industrial manufacturing workflows
- Technical understanding of production data, optimisation, or scheduling tools
- Language English / Spanish for US and English/ German/ others
Personality Fit:
- Demonstrates proactive ownership of customer outcomes
- Commercially savvy with value-based negotiation ability
- Strong communication and stakeholder-management skills
- Curious and fast learning
- Enjoy working across regions
Success Metrics (KPIs):
- Renewal rate target met/exceeded
- Net Revenue Retention growth
- Strong customer satisfaction scores
- High adoption of released features and capabilities
- Accurate forecasting of renewals / churn risks
Compensation: Competitive salary with bonus, aligned with local market benchmarks.
Additional Information: This is a full-time, permanent remote role based in Europe. Candidates must have the legal right to work in their country of residence.
Diversity & Inclusion: Greycon is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability, gender identity, marital/parental status, ethnicity, religion, sexual orientation, or any other protected characteristic.
Data Privacy (GDPR): By applying for this position, you consent to Greycon processing your personal data for recruitment and hiring purposes in accordance with the GDPR. Your data will be handled confidentially and used only for the application process.
Customer Success Account Manager employer: EWS Group
Contact Detail:
EWS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and be ready to discuss how you can add value. Show them you're not just another candidate; you're the one they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from the competition. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from interested candidates. Plus, it gives you a chance to showcase your passion for Greycon and the role.
We think you need these skills to ace Customer Success Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Account Manager role. Highlight your experience in customer success and account management, especially in B2B SaaS or manufacturing. We want to see how your skills align with our needs!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and retention. Use metrics where possible, like renewal rates or upsell successes, to show us what you can bring to Greycon.
Be Authentic: Let your personality shine through in your application. We value curiosity and a proactive approach, so don’t be afraid to share your passion for customer success and how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at EWS Group
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, such as renewal rates and net revenue retention. Being able to discuss these metrics confidently will show that you understand the importance of driving value and growth within accounts.
✨Understand the Industry Inside Out
Familiarise yourself with the non-woven, paper, and converting industries. Research common production workflows and challenges these sectors face. This knowledge will help you connect with the interviewers and demonstrate your ability to manage strategic customers effectively.
✨Prepare for Value-Based Negotiation Scenarios
Since this role involves negotiating renewals and upsells, practice articulating a value-based negotiation approach. Think of examples from your past experiences where you successfully negotiated contracts or expanded accounts by focusing on value rather than price.
✨Showcase Your Communication Skills
As a Customer Success Account Manager, strong communication is key. Prepare to discuss how you've effectively communicated with various stakeholders, including C-level executives. Use specific examples to illustrate your ability to build long-term relationships and ensure customer satisfaction.
