At a Glance
- Tasks: Drive growth in the sports sector by winning new business and nurturing existing accounts.
- Company: Join Jonas Sports, a leader in omni-channel retail solutions for professional sports clubs.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional development.
- Other info: Be part of a dynamic team with a commitment to innovation and customer success.
- Why this job: Make a real impact in the sports industry while building valuable relationships.
- Qualifications: Experience in sales or account management, ideally within professional sports.
The predicted salary is between 40500 - 49500 £ per year.
Job Description: Business Development & Customer Success Manager
About Us Jonas Sports is a leading provider of omni-channel retail solutions for professional sports clubs, serving 50+ clubs across football, rugby, and cricket.
Our platform spans POS, ecommerce, ERP, payments, and CDP, helping clubs drive commercial success off the pitch while improving the fan experience.
Purpose of the Role To drive sustainable growth across the sports sector by winning new business, protecting and growing existing accounts, and acting as the strategic link between customers and Jonas Sports to maximise long-term value on both sides.
This role owns two commercial outcomes: growing revenue from new-name customers, and ensuring existing customers renew, expand, and become advocates.
Key Responsibilities
- New Business (New Name)
- Identify and secure new business opportunities across the sports industry, building on existing networks and relationships within professional sport.
- Build and manage a healthy, qualified sales pipeline sufficient to meet agreed new-name targets.
- Lead commercial discussions, product demonstrations, proposals, and bid/tender preparation.
- Develop relationships with senior decision-makers within prospect organisations using a consultative sales approach.
- Meet or exceed monthly/quarterly new business sales KPIs.
- Account Management & Renewals (Back to Base)
- Own strategic relationships across a portfolio of existing customers, acting as their primary point of contact.
- Deliver a back-to-base sales target through upselling and cross-selling additional products and services.
- Proactively manage renewal timelines to protect retention and prevent churn.
- Conduct regular business reviews to track value delivered and surface expansion opportunities.
- Identify opportunities to broaden customer value through consultancy, additional modules, and strategic initiatives.
- Customer Success
- Ensure customers achieve maximum value from Jonas Software's products and services.
- Act as the internal voice of the customer, escalating and resolving issues via the right internal teams.
- Gather structured customer feedback and feed it into the product roadmap, helping prioritise customer-driven enhancements and supporting pilot programmes with select clubs.
- Turn satisfied customers into long-term advocates and reference customers.
- Track and report on customer satisfaction and retention metrics.
- Strategic Partnerships
- Develop partnerships across governing bodies, clubs, and sports organisations to expand Jonas Software's network within professional sport.
- Identify collaboration opportunities with third-party organisations that support growth.
- Represent Jonas Software at industry trade shows and networking events.
- Success Measures
- New-name revenue growth and new customer acquisition
- Back-to-base revenue growth (upsell/cross-sell)
- Customer retention / renewal rate
- Customer satisfaction and advocacy
- Pipeline health and conversion rate
- Strategic partnerships established
- Product adoption and insight delivered into roadmap
- Required Qualifications and Skills
- Experience within professional sport (desirable) with an existing network of industry contacts.
- Strong track record of hitting sales and/or retention targets.
- Excellent communication, negotiation, and presentation skills.
- Willingness and ability to travel regularly to customer sites across the UK as required.
- Comfortable working independently in a remote/hybrid environment.
- Good technical/commercial understanding of how software creates value for clients.
- Personal Characteristics
- Self-motivated, goal-oriented, and resilient under target pressure.
- Strong customer service mindset — genuinely curious about client challenges, not just the sale.
- Consultative approach: able to diagnose needs before proposing solutions with a clear ROI.
- Comfortable operating across BD, account management, and internal advocacy simultaneously.
- Professional integrity and persistence.
Business Unit: Jonas Sports Ltd. Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More
About Jonas Software
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few.
Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries.
We employ over 6,000 skilled professionals, including industry experts and technology specialists.
Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.
TO), and a member of the S&P/TSX 60 Index.
IS THIS YOU?
At Vesta, we have long realised that our greatest asset is our employee base.
As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world‑class service to our valued clients.
This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets.
If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you.
Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at Vesta Software Group we have tweaked that slightly to fit vertical market software.
We believe to be the best you have to hire and retain the best!!!
Vesta Software Group is an Equal Opportunity Employer.
Vesta Software Group is part of a CSI group of companies.
Vesta Software Group is an Equal Opportunity Employer.
If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at careers@jonashr. com
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Business Development & Customer Success Manager employer: EWS Group
Imaginet is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive professional development opportunities and the chance to lead strategic initiatives in a rapidly evolving digital landscape. Located in the UK, our team enjoys a supportive environment that values creativity and encourages building meaningful partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development & Customer Success Manager
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We think you need these skills to ace Business Development & Customer Success Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at EWS Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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How to prepare for a job interview at EWS Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
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