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- Tasks: Create amazing guest experiences while achieving sales goals and assisting with daily tasks.
- Company: Join a leading beauty brand focused on exceptional service and teamwork.
- Benefits: Earn $17.50/hour plus commission, enjoy flexible hours, and receive exclusive discounts.
- Other info: Enjoy ongoing training and a clear path for career advancement.
- Why this job: Be part of a fun team, connect with guests, and grow your career in beauty.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 35000 - 40000 £ per year.
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product and service recommendations.
Some essential functions, behaviors, and expectations include:
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products and various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add-on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilise the app to reschedule
- Organise the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organised and visually pleasant environment within lobby and restrooms
Qualifications:
- High school diploma or GED
- Exposure to luxury service preferred
- 2+ years customer service experience or sales experience, preferably in a retail environment
- Exceptional interpersonal skills
- Excellent written and verbal communication with strong attention to detail
- Good time management and organisational skills
- Flexibility to perform external or internal events may be required
- Ability to work flexible days and hours, including weekends/evenings
- Exude a positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
Physical Demands:
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
Compensation and Benefits:
- $17.50 per hour + Commission + Monthly Performance Bonus
- Complementary Waxing Services
- 50% Off Our Exclusive Skincare Retail Products
- 401(k) Retirement Plan with Company Match (for eligible employees)
- Paid Time Off & Sick Leave
- Company-Paid Life and Disability Insurance (for eligible employees)
- Flexible Spending Accounts (FSA) and Dependent Care Benefits
- Pre-Tax Commuter & Transportation Benefits
- Ongoing training, recognition programs, and real career pathing opportunities
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
Guest Sales Associate, Weymouth employer: EWC Growth LLC.
Contact Detail:
EWC Growth LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Sales Associate, Weymouth
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with European Wax Center's services and products. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you feel more confident when discussing how you can create exceptional guest experiences and achieve sales goals.
✨Tip Number 3
Don’t just sit back and wait for opportunities to come to you. Be proactive! Attend local job fairs or networking events where you can meet hiring managers face-to-face. It’s a great way to make a memorable impression.
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows you're genuinely interested in joining our team and helps us keep track of your application easily.
We think you need these skills to ace Guest Sales Associate, Weymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with others and create memorable experiences. Use a friendly tone and share any relevant stories that highlight your customer service skills.
Tailor Your Application: Make sure to customise your application for the Guest Sales Associate role. Highlight your experience in sales and customer service, especially in retail environments. Mention any specific skills or experiences that align with our expectations, like upselling or creating exceptional guest experiences.
Be Detail-Oriented: Pay attention to the details in your application. We love candidates who can communicate clearly and effectively. Double-check for any spelling or grammatical errors, and ensure your application reflects your strong written communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and eager to join our team!
How to prepare for a job interview at EWC Growth LLC.
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of European Wax Center's services and products. Familiarise yourself with their offerings, especially the benefits of Wax Passes. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Guest Sales Associate, you'll need to connect with guests. Practice initiating conversations and think about how you can tailor your responses to create memorable experiences. Be ready to share examples from your past customer service roles where you’ve gone above and beyond for a guest.
✨Dress to Impress
Arrive on time and dressed according to the company’s dress code. Wearing the required name tag is essential. A professional appearance not only shows respect for the company but also sets the tone for how you’ll represent them to guests.
✨Be Ready to Upsell
Prepare to discuss how you would upsell and cross-sell products and services during the interview. Think of specific strategies you’ve used in previous roles to educate customers on additional offerings. This will demonstrate your sales acumen and ability to enhance the guest experience.