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- Tasks: Create exceptional guest experiences while achieving sales goals and assisting with daily tasks.
- Company: Join a leading luxury waxing service with a focus on guest satisfaction.
- Benefits: $17.50 per hour, commission, bonuses, and exclusive employee discounts.
- Other info: Flexible hours, ongoing training, and clear career advancement opportunities.
- Why this job: Engage with guests, educate them on products, and make a real impact in their experience.
- Qualifications: Customer service or sales experience preferred, with strong communication skills.
The predicted salary is between 13 - 17 £ per hour.
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation and connection while educating guests on product and service recommendations.
Some essential functions, behaviors, and expectations include:
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products and various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilising EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add-on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilise the app to reschedule
- Organise the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organised and visually pleasant environment within lobby and restrooms
Qualifications:
- High school diploma or GED
- Exposure to luxury service preferred
- 2+ years customer service experience or sales experience, preferably in a retail environment
- Exceptional interpersonal skills
- Excellent written and verbal communication with strong attention to detail
- Good time management and organisational skills
- Flexibility to perform external or internal events may be required
- Ability to work flexible days and hours, including weekends/evenings
- Exude a positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
Physical Demands:
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
Benefits:
- $17.50 per hour + Commission + Monthly Performance Bonus
- Complementary Waxing Services
- 50% Off Our Exclusive Skincare Retail Products
- 401(k) Retirement Plan with Company Match (for eligible employees)
- Paid Time Off and Sick Leave
- Company-Paid Life and Disability Insurance (for eligible employees)
- Flexible Spending Accounts (FSA) and Dependent Care Benefits
- Pre-Tax Commuter and Transportation Benefits
- Ongoing training, recognition programs, and real career pathing opportunities
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
Guest Sales Associate, Bedford in London employer: EWC Growth LLC.
Contact Detail:
EWC Growth LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Sales Associate, Bedford in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with European Wax Center's services and products. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you feel more confident and ready to tackle those tricky questions about customer service and sales.
✨Tip Number 3
Don’t forget to showcase your personality! When you’re in an interview, let your friendly and personable side shine through. Remember, they’re looking for someone who can create memorable guest experiences, so be genuine and engaging.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to creating exceptional guest experiences.
We think you need these skills to ace Guest Sales Associate, Bedford in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the European Wax Center services and products. This will help you tailor your application to show how you can create that exceptional guest experience we’re looking for.
Be Personable: We want to see your personality shine through! Use a friendly tone in your application and don’t be afraid to share a bit about your customer service experience. Show us how you connect with guests and make their day better.
Highlight Relevant Experience: If you've got experience in sales or customer service, especially in a retail environment, make sure to highlight it! We love seeing how your past roles have prepared you for this position as a Guest Sales Associate.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EWC Growth LLC.
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of European Wax Center's services and products. Familiarise yourself with their offerings, especially the benefits of Wax Passes. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your People Skills
As a Guest Sales Associate, you'll need to connect with guests easily. Practice initiating conversations and upselling products or services. Role-play with a friend or family member to get comfortable with the scripts and responses expected in the job.
✨Dress to Impress
Arrive at the interview looking sharp and professional, adhering to the dress code mentioned in the job description. Wearing the required name tag can also demonstrate your attention to detail and readiness for the role.
✨Show Your Flexibility
Be prepared to discuss your availability and willingness to work flexible hours, including weekends and evenings. Highlight any previous experience where you've adapted to changing schedules or taken on extra responsibilities to meet team goals.