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- Tasks: Create exceptional guest experiences while achieving sales goals and assisting with daily tasks.
- Company: Join a leading beauty brand focused on customer satisfaction and growth.
- Benefits: Earn $17.50/hour plus commission, enjoy flexible hours, and receive exclusive discounts.
- Other info: Enjoy ongoing training and clear career advancement opportunities.
- Why this job: Be part of a dynamic team that values genuine connections and personal growth.
- Qualifications: Customer service experience and a passion for beauty are essential.
The predicted salary is between 35000 - 40000 £ per year.
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product and service recommendations.
Some essential functions, behaviors, and expectations include:
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products and various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add-on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilise the app to reschedule
- Organise the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organised and visually pleasant environment within lobby and restrooms
Qualifications:
- High school diploma or GED
- Exposure to luxury service preferred
- 2+ years customer service experience or sales experience, preferably in a retail environment
- Exceptional interpersonal skills
- Excellent written and verbal communication with strong attention to detail
- Good time management and organisational skills
- Flexibility to perform external or internal events may be required
- Ability to work flexible days and hours, including weekends/evenings
- Exude a positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
Physical Demands:
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
Compensation and Benefits:
- $17.50 per hour + Commission + Monthly Performance Bonus
- Complementary Waxing Services
- 50% Off Our Exclusive Skincare Retail Products
- 401(k) Retirement Plan with Company Match (for eligible employees)
- Paid Time Off & Sick Leave
- Company-Paid Life and Disability Insurance (for eligible employees)
- Flexible Spending Accounts (FSA) and Dependent Care Benefits
- Pre-Tax Commuter & Transportation Benefits
- Ongoing training, recognition programs, and real career pathing opportunities
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
Guest Sales Associate, Bedford employer: EWC Growth LLC.
Contact Detail:
EWC Growth LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Sales Associate, Bedford
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with European Wax Center's services and products. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! As a Guest Sales Associate, you'll need to connect with guests genuinely. Role-play with friends or family to get comfortable initiating conversations and upselling services.
✨Tip Number 3
Dress to impress! Make sure you arrive looking sharp and professional, just like you would if you were already working there. It shows you're serious about the role and respect the company's standards.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the team at European Wax Center.
We think you need these skills to ace Guest Sales Associate, Bedford
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the European Wax Center services and products. This will help you tailor your application to show how you can create that exceptional guest experience we’re looking for.
Show Off Your Skills: Highlight your customer service and sales experience in your application. We want to see how your exceptional interpersonal skills and attention to detail can contribute to our team and help achieve those sales goals.
Be Personable: Use a friendly and approachable tone in your written application. We value genuine conversation and connection, so let your personality shine through while still being professional.
Follow the Guidelines: Make sure to follow any specific instructions in the job posting. Whether it’s formatting or including certain information, we appreciate attention to detail and following directions. And remember, apply through our website for the best chance!
How to prepare for a job interview at EWC Growth LLC.
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of European Wax Center's services and products. Familiarise yourself with their offerings, especially the benefits of Wax Passes. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your People Skills
As a Guest Sales Associate, you'll need to connect with guests easily. Practice initiating conversations and upselling products or services. Role-play with a friend or family member to get comfortable with the scripts and responses that align with EWC's standards.
✨Dress to Impress
Arrive at the interview looking sharp and professional, adhering to the dress code. Wearing the required name tag is a must! First impressions matter, and showing that you can maintain a professional appearance will set a positive tone for the interview.
✨Show Your Flexibility
Be prepared to discuss your availability and willingness to work flexible hours, including weekends and evenings. Highlight any previous experience where you've adapted to changing schedules or taken on extra responsibilities, as this shows you're a team player ready to contribute.