At a Glance
- Tasks: Support and set up business networks, PCs, and servers for clients.
- Company: A successful company that values investment in staff development.
- Benefits: Competitive salary up to £35k and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic workplace.
- Why this job: Join a fun team and grow your IT skills in a long-term role.
- Qualifications: Previous IT experience and strong communication skills required.
The predicted salary is between 21000 - 35000 £ per year.
My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and has a good sense of humour.
Responsibilities:
- Setting up and supporting small and medium business networks
- Supporting PCs and servers remotely and on-site (Win7/8)
- Installing business computer systems
- Office 365 maintenance, installation and migration
- Microsoft Exchange 2007/2010/2013/2016
- Setting up email accounts and website hosting (Linux and Windows)
- Managing WHM web servers and DNS
- Administration of IP Phone systems (via web-based interface)
- Supporting customer applications
Attributes:
- Team player
- Keen to learn
- Confident communicating over the phone
2nd Line Support Technician in Norfolk employer: EW Recruitment Limited
Join a dynamic and supportive team in Norwich as a 2nd Line Support Technician, where your growth is a priority. Our company fosters a collaborative work culture that values humour and teamwork, while providing ample opportunities for professional development and skill enhancement. With a commitment to investing in our employees, we ensure you have the resources and support needed to thrive in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings for a 2nd Line Support Technician. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that being process-oriented is key, so think of examples where you've successfully solved problems or built rapport with clients.
✨Tip Number 3
Don’t forget to showcase your sense of humour! Companies love a good team player who can lighten the mood. During interviews, let your personality shine through while still keeping it professional.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to grow in their careers, just like you!
We think you need these skills to ace 2nd Line Support Technician in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your IT background and any relevant experience with networks, PCs, and Office 365. We want to see how you can bring your skills to our team!
Show Off Your Personality:Don’t be afraid to let your personality shine through in your application. We’re looking for someone with a good sense of humour and a team player attitude, so share a bit about yourself and what makes you unique!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Explain why you’re interested in the role and how your skills match the job description. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at EW Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, Office 365, and Microsoft Exchange. Be ready to discuss your previous experiences with these technologies and how you've solved problems in the past.
✨Show Off Your People Skills
Since this role involves building rapport with clients, think of examples where you've successfully communicated with customers or team members. Prepare to share stories that highlight your ability to connect and resolve issues effectively.
✨Demonstrate Your Process Orientation
The company values a process-oriented approach, so be prepared to discuss how you manage tasks and follow procedures. Think about specific instances where your attention to detail made a difference in your work.
✨Bring Your Sense of Humour
A good sense of humour can go a long way in an interview. Don’t be afraid to let your personality shine through. Share light-hearted anecdotes that relate to your experience, as this will help you connect with the interviewers.
