At a Glance
- Tasks: Provide top-notch support for PCs and servers, both remotely and on-site.
- Company: Join a driven and successful company that values its staff.
- Benefits: Competitive salary up to £29k and opportunities for professional growth.
- Other info: Great long-term role with a focus on learning and development.
- Why this job: Be part of a supportive team and make a real difference in IT solutions.
- Qualifications: Previous IT experience and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
Salary: up to £29k
Location: Wymondham
My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and dedicated.
Responsibilities:
- Support for PCs and servers remotely and on-site (Win & 2022)
- Installing PCs / upgrading software
- Administration of IP phone systems
- Supporting customer applications
- Setting up email accounts and website hosting
- Support for Mac's remotely and on-site
Technical skills:
- Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues
- Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations
- IT Solutions & Project Work
Attributes:
- Team player
- Keen to learn
- Confident communicating over the phone
Locations
1st Line Support Technician in Norfolk, Wymondham employer: EW Recruitment Limited
Join a dynamic and supportive team as a 1st Line Support Technician in Wymondham, where your growth is a priority. Our company fosters a collaborative work culture, offering extensive training and development opportunities to help you thrive in your IT career. With a commitment to employee well-being and a focus on long-term success, we provide a rewarding environment for those eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Technician in Norfolk, Wymondham
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, Office 365, and VPN issues. The more confident you are in these areas, the better you'll connect with potential employers.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to explain technical issues in simple terms will set you apart. Try role-playing with a friend or family member.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the company you're applying to. They can give you insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace 1st Line Support Technician in Norfolk, Wymondham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT experience and skills. We want to see how your background aligns with the role of a 1st Line Support Technician, so don’t be shy about showcasing your technical know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your ability to communicate effectively. We love candidates who can build rapport and convey technical information clearly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EW Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to PCs, servers, and software. Be ready to discuss your experience with tools like Office 365, VPN issues, and Active Directory. The more confident you are in your knowledge, the better you'll impress them!
✨Show Off Your People Skills
Since this role involves building rapport with clients, practice how you communicate. Think of examples where you've successfully helped someone over the phone or in person. Being personable can set you apart from other candidates.
✨Demonstrate Your Problem-Solving Skills
Prepare to tackle some hypothetical scenarios during the interview. They might ask how you'd handle a specific IT issue. Think through your problem-solving process and be ready to explain it clearly. This shows you're not just technically savvy but also a critical thinker.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their team dynamics, training opportunities, or upcoming projects. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
